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Job Description
As a Senior Customer Service Representative, you will respond to customer inquiries by telephone, e-mail, or walk-ins to provide inquiry and / or problem resolution.
You will resolve complex or unusual requests and problems that may require a customized response and communicate solution or requested information to the customer.
You will analyze a customer's service needs and refer to other service or technical departments for follow up or additional information as needed.
You will provide updates to other internal teams on customer needs and factors that contribute to customer satisfaction.
You may be assigned to support products that are more complex or critical. This position is located at 10301 Fisher Ave, Tampa, FL, 33619.
Responsibilities :
Qualifications :
Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment.
Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
US applicants only, we are an Equal Opportunity and Affirmative Action Employer.
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About the Team
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our company's greatest asset is our people. Wesco is committed to fostering diversity and inclusion across our workforce by embracing the unique perspectives, authenticity and individuality of more than 20,000 Wesco employees around the globe.
Through our Business Resource Groups, comprehensive benefits plan and our community outreach initiatives, you can be a part of a welcoming work community who provides platforms for your success.
Learn more about Working at Wesco here and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE : WCC) FORTUNE 500® company.
Last updated : 2024-03-07
Full Time
Wholesale
$37k-46k (estimate)
03/09/2024
04/10/2024
wesco.com
PITTSBURGH, PA
15,000 - 50,000
1922
Public
JOHN J ENGEL
$10B - $50B
Wholesale
WESCO is a distributor of electrical, industrial and communications MRO and OEM products.
The job skills required for Customer service representative include Customer Service, Attention to Detail, Initiative, Communicates Effectively, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.