About this role:

HR Operations and Service Delivery delivers service and support for HR processes and programs to employees across Wells Fargo. Our team is seeking a HR Operations Director (Business Execution Director) who will help deliver HR Operations and Service Deliverykey priorities including proactively and effectively maturing our service delivery model with technology, service modeling, analytics, process management and ongoing operational efficiencies. This position requires both tactical and strategic execution to meet all objectives. This role will partner with key stakeholders in Business Controls, Audit, Risk, Product/Technology and Legal partners as well HR Operations and Service Delivery process and control owners.

In this role, you will:

• Develop the overarching strategy and plan to mature the service delivery model and socialize with leadership and key stakeholders to gain support.

• Act as an advisor to leadership to drive performance against the service delivery model and initiatives, and develop and implement information delivery, presentations, and analysis.

• Provide direction and expertise to leadership to identify and implement tool enhancements related to both ServiceNow and Workday.

• Manage the inventory of intake methods into HROSD and create a plan to migrate to an automated solution (ServiceNow).

• Mature the use of dashboards and metrics for both daily operational management and executive decision making.

• Manage the loudspeaker program and voice of the customer council to provide timely responses, track trends and suggest improvements.

• Monitor outliers in the Service Delivery Model (aging, backlogs, reassignments, significant SLA breaches).

• Drive user adoption of toolset and knowledge providing input into product roadmap. Assess the use of knowledge articles and non-ServiceNow artifacts with Product support to enhance virtual agent, Employee Care enablement, search functionality, etc.

Required Qualifications:

• 8 years of Business Execution, Implementation, or Strategic Planning experience, including Management experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education.

• 4 years of management experience

Desired Qualifications:

• People manager within a HR shared service environment.

• Experience with ServiceNow and Workday; either implementing or enhancing within a shared services environment.

• Six sigma, process improvement/excellence experience

• HR Operations leadership experience in a large scale, complex, global organization (preferably financial services)

• Experience developing metrics (i.e., KPIs, KRIs) and reporting.

• Experience managing large-scale HR initiatives or programs.

• Experience writing or updating procedure or writing issue summary memos.

• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.

• Ability to quickly establish credibility to build and maintain effective working relationships.

Job Expectations:

• This position is not eligible for Visa sponsorship.

• Position will require onsite presence from any of the required locations listed below.

  • Position locations: Minneapolis, MN; Charlotte, NC

• Relocation assistance is not available for this position.

• Ability to travel up 5% of the time.

• Position will support global work across multiple time zones.

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Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.