University of Minnesota Physicians (M Physicians) is a non-profit organization seeking driven individuals in both clinical and non-clinical areas to help transform health and medicine. Headquartered in Minneapolis, our organization employs more than 1,200 physicians, 300 advanced practice providers and 2,200 health professionals and staff throughout Minnesota and beyond. Join us on a mission to advance medicine. Why M Physicians? Regardless of role, we recognize that every member of our team is vital! As the Service Line Director of Clinical Operations, you will lead day-to-day activities for the Service Line including: leading all aspects of the implementation of initiatives, ensuring an exceptional patient experience, driving process improvement initiatives, reviewing and assessing key performance indicators for the service line and clinics, and providing support to managers and clinic staff on performance, as well as suggestions for improvement! This Director will be overseeing areas of Infectious Disease, Rheumatology, Pulmonary and Nephrology. Service Line Director of Clinical Operations Overview Key responsibilities include but are not limited to: Actively leads the strategic operations of an expanded area within the clinic(s) including clinics with multi-specialty programs caring for patients with complex and or/acute conditions Ensures critical initiatives are implemented in a timely and organized manner and handles the business and clinical plans to align with the interpersonal mission Hires, coaches, rewards, assesses, develops, and engages clinic staff while modeling expected behaviors and holding staff accountable for building an effective team Assures flexibility of resource utilization as a major objective Leads clinic performance to improve quality of patient care and experience, and creates an environment for high levels of employee and provider engagement Resolves escalated patient grievances in a timely and satisfactory fashion Develops and adheres to clinic budgets with Medical Director/Senior Directors, assuring efficient and effective patient care operations Serves as a proactive problem-solver Leads quality improvements and ensures regulatory readiness Demonstrates ongoing commitment to sharing best practices throughout the organization and acts as a change agent within the cancer care service line Minimum qualifications: Bachelor's degree in a healthcare-related field or BSN in nursing with management experience, or advanced clinical training and management experience BLS certification or certification within the orientation period 5 years of clinical healthcare management experience in complex settings Track record of managing multi-disciplinary teams of professionals Successful experience building a healthcare team with embedded flexibility and setting clear expectations Proven program implementation and quality improvement execution Exceptional strategic operational leadership, budgeting and fiscal management, business planning, action-orientated, can-do attitude, data-driven decision making, self-aware, decision-making, time management, excellent verbal and written communication skills Knowledge of relevant corporate compliance laws, regulations and policies. Influence, project management, and critical thinking skills Location: Clinics and Surgery Center; 909 Fulton St. Minneapolis MN Benefits: This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more! M Physicians offers competitive salary and excellent benefits and provides you with the opportunity to enhance your career in the exciting field of health care through rewarding and challenging assignments and the opportunities for advancement. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Company Overview: At University of Minnesota Physicians (M Physicians), we are on a mission to deliver exceptional patient care, advance medicine through research, and train the next generation of health professionals. M Physicians is the multi-specialty group practice for the University of Minnesota Medical School faculty clinicians, community-practice clinicians, advanced practice providers, and healthcare professionals. We serve the land grant mission of the University by providing high quality specialty and primary care, innovative and leading-edge cures and treatments, and access to the latest evidence-based care to patients across the state of Minnesota and beyond. Employment Update: As an organization deeply rooted in our community, it’s our responsibility to protect the wellbeing of our teams, provide a safe and healthy environment for those we serve, and to set an example for our neighbors. We take our obligation to care for our patients seriously. That is why M Physicians is requiring all employees, providers, learners and volunteers to receive an annual Flu vaccination unless a reasonable accommodation or exemption is granted. Application Instructions: External Candidates: Click “Apply” and sign in with your account. If you are a new applicant, select “Create Account”. Employees: If you are a current University of Minnesota Physicians employee, please log into Workday to access our Internal Careers Site. Contingent Workers: If you are not an employee but have an active Workday account with the University of Minnesota Physicians, please log into Workday and apply using the Find UMP Jobs Worklet.