Job Summary

As an Assistant Community Manager, you will help oversee the administrative, leasing, and customer service facets of the community’s operations to achieve occupancy and income goals. This position will manage rent collection, maintain controls over accounts receivables, administer the lease renewal program, and assist with month-end reporting. Waterton utilizes Yardi as the property management system.

Your Impact and Job Responsibilities

• Ensure that all rents are collected in a timely manner and manage the demand processes in accordance with local law, including the eviction process when necessary.
• Maintain controls over accounts receivables by applying payments to resident ledgers, scanning collection notices, creating and delivering non-sufficient funds notification letters, and updating lease information.
• Oversee the lease renewal program and documentation process.
• Assist Community Manager in generating and balancing month-end reports (i.e. rent roll report, security deposit report, and lease expiration report).
• Build and maintain positive relationships with residents by addressing inquiries, concerns and requests in a timely manner. Engage residents through ongoing programs and events designed to increase satisfaction and minimize turnover.
• Manage and oversee move-outs, security deposits, refunds, and reimbursements in a timely manner.

What You’ll Bring- Desired Skills and Experience

• Ability to prioritize multiple tasks efficiently
• Excellent customer service skills
• Ability to work well with others in a team environment
• Basic understanding of accounting principles
• High school diploma or equivalent

• Illinois Leasing Agent license required within 120 days of hire. If applicant does not have a valid Leasing Agent or Broker license, one must be successfully obtained within 120 days of hire to remain eligible for employment. 

At Waterton, we recognize that compensation and benefits are important not only to our associates but to their families as well. We offer a wide variety of benefits including:

• Industry leading 12 weeks paid parental leave
• Competitive hourly compensation, leasing bonuses, and incentive program participation
• Full suite of benefits including Medical, Dental, Life, Disability, and even pet insurance
• 401K match
• Generous paid time off, volunteer time off, and paid holidays
• A commitment to life-long learning through learning plans that include internal and external trainings, as well as consideration for tuition reimbursement
• Commitment to job and career advancement

About Waterton

Waterton has grown from very humble beginnings with one phone and two desks to the successful, nationally recognized real estate investment and property management firm it is today. As Waterton has evolved and grown, one thing has remained constant - the drive to achieve results by exceeding expectations. For over 25 years Waterton remains passionate about delivering an incredible Resident Experience, which we believe is made possible by offering an extraordinary experience for our talented associates. We value performance that delivers experiences that exceed expectations, coupled with an unwavering commitment to Investor, Guest, and Resident service excellence. Overall we are a collection of people who strive daily to “find the good and leave it better”. 

Waterton welcomes all.

Waterton is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Waterton will consider for employment qualified applicants with arrest and conviction records.