Position Summary

At MAG, we provide and enable real-time situational awareness to help our customers make the world smaller and safer. We are laser focused on serving our customers by providing technical expertise, operational excellence, and flawless execution. Our success is due entirely to the high caliber of employees we recruit, hire, and retain. At MAG, we look for individuals who thrive in a high-performance environment where challenges are the norm and success is expected.

We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. To be a successful help desk technician, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. 

**This position is Contract Contingent upon Funding Award. ** 

Essential Duties and Responsibilities

Duties include, but not limited to:

• Responds to end-user requests for technical assistance by phone, email, or ticketing system.

• Troubleshoots and resolves basic computer, application, system, device, access, or performance issues.

• Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.

• Utilizes product information or solution database to research, troubleshoot, and deliver solutions.

• Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.

• Escalates problems to appropriate levels or teams to achieve issue resolution.

• May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.

• Fulfills all service level standards for response time and quality. 

Requirements

Minimum Requirements

Experience

• Minimum 1year experience in a DoD environment.

Knowledge and Skills

• A strong working knowledge of computer systems, hardware, and software.
• Good problem-solving, analytical, and team-working skills.
• Excellent communication and interpersonal skills.
• An openness to learning new technologies

Education

• High School Diploma

Clearance

• DoD active Secret clearance

Other

 May require the following certifications:

• CompTIA Security
• Computing Environment Certification.

Special Note

The position is contingent upon candidate’s ability to meet physical and medical requirements as needed by the position; including compliance with all applicable federal, state, and local jurisdictional requirements.

Government or customer site-specific requirements may include, but are not limited to, proof of full COVID-19 vaccination status, except in circumstances where a candidate is legally entitled to an accommodation.

Company Policy

MAG Aerospace (MAG) is an Equal Opportunity/Affirmative Action Employer and is committed to Diversity and Inclusion. We encourage diverse candidates to apply to our positions.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Click below for the “Know Your Rights” and “Pay Transparency Nondiscrimination” supplement posters.

https://www.dol.gov/agencies/ofccp/posters

MAG Aerospace (MAG) is committed to providing an online application process that is accessible to all, including individuals with a disability, by offering an alternative way to apply for job openings. This alternative method is available for those who cannot otherwise complete the online application due to a disability or need for accommodation.MAG provides reasonable accommodation to applicants under the guidance of the Americans with Disabilities Act (ADA), Section 503 of the Rehabilitation Act of 1973, the Vietnam-Era Veterans’ Readjustment Assistance Act of 1974, and certain state and/or local laws.

If you need assistance due to a disability, please contact the MAG Aerospace Recruiting email:Applicant.Assist@mag.us or call (703) 376-8993.