153 Technical Support Specialist (VBE) Jobs in Atlanta, GA
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Vonage is Hiring a Technical Support Specialist (VBE) Near Atlanta, GA
Vonage Customer Care Mission: We help our customers create innovative and delightful customer experiences using our programmable communication building blocks. Through a choice of support offerings, we provide top-tier support for developers and enterprises. Our global technical team, skilled in development, communications technology and troubleshooting, help our customers rapidly resolve any issues, publish online knowledge articles, and communicate proactively for any incidents that occur.
Why this role matters:To Vonage customers, Customer Care Agents are often the face of the company. We are the customer’s link to good service. The Technical Support Specialist is an entry-level position, resolving routine customer issues and gaining exposure to the range of issues with which we deal.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….
What you will do
- Work with fellow team members to serve as the first level of escalation within our product and technical support area, receiving cases from our front-line support help desk.
- Perform initial troubleshooting for standard and routine customer problems including issues of call quality, call completion, call flow builds, features and basic network-related issues.
- Resolve issues on own and work with Vonage technical teams to address and resolve issues with greater complexity.
- Follow up with customers to make sure issues have been resolved to a high level of satisfaction.
- Document customer issues / requests, status and resolution.
- Assist Technical Support team members on complex troubleshooting of issues with VoIP and Network technologies.
What you will bring
Familiarity with or ability to learn Networking (Layer 2&3 topology, networking hardware, cabling, WAPs).
- Familiarity with or ability to learn VoIP (QoS, SIP Flow, Coded Negotiations).
- Strong communication skills and a positive customer attitude.
- A strong detail orientation.
- Ability to:
- Develop solutions to technical, process and systems problems.
- Thrive in a fast-paced environment.
- Dig into issues and problems to understand underlying causes.
What is required for application?
Required
Network Certification or equivalent networking coursework.
Preferred
- Associate or Bachelor’s degree in a technical field.
- Knowledge of BroadSoft as a hosted voice platform.
- Hands-on experience with Cisco and other networking equipment. Working knowledge of LAN and WAN technologies.
#LI-JS3
Job Summary
Full Time
Telecommunications
$86k-107k (estimate)
03/15/2024
04/11/2024
vonage.com
HOLMDEL VILLAGE, NJ
1,000 - 3,000
2001
CRAIG A STREEM
$10M - $50M
Telecommunications
Related Companies
The job skills required for Technical Support Specialist (VBE) include Technical Support, Troubleshooting, Networking, Communication Skills, Cisco, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist (VBE). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist (VBE). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist (VBE) positions, which can be used as a reference in future career path planning. As a Technical Support Specialist (VBE), it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist (VBE). You can explore the career advancement for a Technical Support Specialist (VBE) below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
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Step 3: View the best colleges and universities for Technical Support Specialist.
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