Job Description Job Description Our mission is to redefine the home experience with technology and services to create a smarter, greener, safer home that saves our customers money every month. Summary: Vivint is seeking a Principal Product Manager for our Foundation team. In this role you will be responsible for leading the concept, development, and continuous improvement for our smart home and security hub and display panel software experiences. You will lead our transition from a security-focused experience to new experiences that will become a hub for the whole family and lives in the center of the home. You will work with directly with embedded & mobile software, product design, research, program management, supply chain & quality teams. You will be on the cutting edge, developing products that make the smart home even smarter. Others are just getting into the Internet of Things game. Vivint is applying years of experience in the home to create the world's best integrated Smart Home experience, including our new business areas of energy, insurance, and aging in place. Working with our organization will be rewarding, challenging, and most definitely not be just another job. Telecommuting may be permitted. When not telecommuting, this role reports to Vivint, Inc., 3401 Ashton Blvd., Lehi, UT 84043. Primary Responsibilities: Product Ownership: Software experience for the Vivint Panels product line (the central smart hub for the Vivint ecosystem & secondary displays). Primarily responsible for: Owning all parts of the product & customer experience – from vision & strategy to yearly roadmaps & executing. Understanding and communicating the problem of our users and customers. Establish a strong balance between discovering new product opportunities and delivering world-class product experiences. Sponsoring deep understanding of current and potential customers’ problems and unmet needs. Defining 3–5-year product roadmaps & vision. Defining requirements for a solution that is loved by our users and customers. Working with engineering teams to execute on the vision. Partner with the GTM team to prepare operations, marketing, sales, supply chain, and support product channels. Monitor and measure product performance and proactively identify opportunities for product improvements. Design A/B tests that demonstrate improvement in every product release. Day-to-Day Daily standups as Product owner for scrum teams. Responsible for documenting and prioritizing all product requirements. Weekly coordination (with engineering, UX, program management & supply) for in flight software efforts and status of product in the field. Regular monitoring of product performance in the field and executive readouts. Regular shadowing of sales teams, technicians install teams, customer care and monitoring centers. Regular communication of roadmap and vision to senior leadership. Leading out on prioritization of product issues in the field related to your product ownership. Required Skills: Establish a strong balance between discovering new product opportunities and delivering world-class product experiences. Independent in setting a vision, roadmap, and making decisions along the way, yet deliberate in cascading decisions in all directions (peers, leaders, team members). Lead by influence; keep the team moving forward. Inspire team and management to rally behind your vision. Exceptional problem solving, analytical skills & making data driven decisions. Demonstrated ability in building financial models and robust business cases. Demonstrated ability to multi-task and manage priorities, including multiple products. Proven ability to work under pressure to meet deadlines. Ability to clearly communicate across levels of the organization and departments in writing, orally and interpersonally. Decisive, and able to eloquently defend your decisions. Required Education/Experience: 6 years of relevant work experience as a product manager. Demonstrated experience of shipping one or multiple customer experiences with a wide purview – has led brand new products or large-scale redesign or enhancement of existing products. Has managed subscription-based consumer software products that are deployed at scale greater than 1M weekly active users. Demonstrates deep commitment to solving customer problems and empathy for the consumer. Well versed in the technical aspects of building software. Extreme comfort in creating structure out of ambiguous problems and works well with others to support shared goals. Ability to learn quickly. Learn about the Vivint Culture and why it’s a great place to grow your career! Here are some highlighted perks you should ask us about: Free daily lunch and drinks on site Paid holidays and flexible paid time away Employee/Friends/Family Discounts Onsite health clinic, gym, gaming tables Medical/dental/vision/life coverage & 24/7 Medical Hotline 401(k) Employer Match Employee Resource Groups WORKING CONDITIONS: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. SAFETY: Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues. If you are an active Vivint employee, please apply through Workday by searching "Find Jobs". Vivint is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than 1.8 million customers throughout the U.S. and Canada. Vivint was named by Forbes as the “Best Home Security Company of 2022” as well as making Forbes’ list of “Best Employers for Diversity 2022”. The company is the largest tech employer in Utah while being Newsweek’s Top 100 “Most Loved Workplaces” in the US for 2021 and is on Inc Magazine’s Best Led Companies list. For more information, visit www.vivint.com. Vivint Smart Home is aware and addressing the rapidly evolving situation with the COVID-19 virus. We want you to know that we are monitoring the virus and impact closely and taking actions to keep our workplace healthy and minimize disruptions to our customers. Now more than ever we appreciate the importance of coming together to protect families and their homes. Some of these measures that relate to candidates include virtual interviews, and work-from-home opportunities. We value you as a candidate and hope you and your families stay healthy and appreciate your support in keeping our global community safe during these unprecedented times. Thank you.