Position Summary:

The primary role of the Regional Operations Manager is to ensure branches are running and operating according to company policies and procedures.

Essential Functions:

• Ensures that each employee understands his/her roles, responsibilities, and expectations
• Drives operational and service excellence according to established measures, KPI's and benchmarks
• Develops the team; engaged leadership providing constructive coaching and guidance consistently
• Understand the systems and procedures for directing the daily activity of the branches including order entry, shipping and receiving, safety, inventory control, and all others
• Knowledgeable about the products VTC sells and how those products can be utilized
• Ensure that daily and monthly reporting on individual branch performance based on company standard reports for key metrics, measures, and KPI's
• Participation in periodic business reviews and planning sessions
• Systematically interfaces with customers either on own and/or with Sales staff and Management for relationship building, service delivery issue resolution, sales growth opportunities, etc.
• Region workload is managed efficiently and effectively
• Ensure company’s safety program is adhered to
• Embodies company’s “Safety First” culture
• Lead an organization of ~20 full-time associates
• Creating an operational and service-excellence culture
• Creating supportive team environment for all employees
• Ensures the team utilizes systems, processes, and procedures which maximize employee productivity and efficiency while delivering excellent customer service to internal and external customers
• Manage yearly operating expense budgets and capital expense budgets
• Provide yearly assessment on Branch Operating Results; numbers, initiatives, talent assessments, etc.
• Provide monthly reports
• Provide top-grading talent through hiring, training, and development of employees
• Perform other related duties as assigned

Knowledge, Skills and Abilities:

• Self-motivated, achievement-oriented, interested in career advancement
• Ability to forge solid relationships with teammates, customers, clients, supplier partners, and operate effectively across a wide range of capabilities and personalities
• Excellent verbal and written communications
• Organized and able to manage multiple priorities effectively.
• Comfortable using measures, KPI’s, benchmarks, and financial data to manage the business and excel as a leader
• Cost-Conscious - intense focus on managing costs and improving margins in a small business environment

Minimum Qualifications:

• Bachelor's degree from an accredited institution or relevant experience in an operationally oriented role is preferred
• 7 years of experience in operational function such as branch management, customer service, supply chain, warehouse management etc.
• 5 years of direct management experience of salaried and/or hourly associates
• Experience in applying formal methodologies (e.g. Lean/Sigma) to improve business outcomes
• Experience with working in a cross-functional team environment

Travel:

30% Travel to different facilities

Schedule:

Normal business hours

Supervisory Responsibilities:

Yes

Working Conditions:

Warehouse facility with some time spent in an office environment

Physical Requirements:

Ability to lift up to 70lbs. Standing is required.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Weekends as needed

Work Location: In person