Overview

Opportunity: Operations Manager

Manage operations including but not limited to: complimentary breakfast service, housekeeping, and front office in accordance with established guest service and sustainability standards.

Potential Career Path

Assistant General Manager - General Manager

Essential Job Functions

• Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
• Ensure quality standards of complimentary food service stations are maintained. 
• Assist Front Desk Manager & Front Office Supervisor in creating Front Office Schedule.
• Manage labor and food cost expenses to fit within budgets and/or updated forecasts.
• Position will work shifts covering front desk and cleaning rooms as needed.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Work as Manager on Duty, when necessary.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• High school diploma or equivalent.
• 1 to 2 years of related experience.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It