FLSA Status: Full-TimeNon-Exempt
Company: Jay-Crew Landscape, Inc.
Reports To: Sr. Operations Manager

COMPANY OVERVIEW
Founded in 1996 and with offices in Indianapolis and Muncie, Jay-Crew provides full-service maintenance including
Mowing, Landscape Maintenance, Landscape Enhancements, Lawn Care, Irrigation, and Snow Removal for commercial
clients. Jay-Crew serves entities such as Industrial Properties, Office Complexes, Homeowner Associations, Retail
Locations, Apartment Complexes, and Health Care Facilities. Our mission is to build lasting impressions through
remarkable service on every project with a vision of being the most trusted landscape company by the clients we serve.
Each decision we make is shaped by our values of Honesty, Pride, and Professionalism.
POSITION SUMMARY
The Operations Manager is responsible for supporting the Sr. Operations Manager in day to day aspects of administrative,
training, and communication of Foreman and Crew Members in connection with commercial projects for our clients in and
around our Indianapolis locations. The Operations Manager ensures a high-level of service to customers, maintains
budgets for time and materials, oversees the use of equipment and materials, and assists personnel as needed. The
Operations Manager must have a strong work ethic, excellent communication skills, proficient computer skills in Microsoft
Office products, and be well organized.
OBJECTIVES
1. Administrative

The Operations Manager is critical to maintaining an efficient workforce and in turn, excellent client relationships.
They are responsible for directing and coordinating scheduling requirements of foreman and crew members, all
aspects of communication with foreman and crews, to ensure the client’s expectations are met on each and every
project.

2. Client Service
In business for nearly two decades, we have loyal clients who we service and renew annually. Client retention rate is
a key factor in succeeding in this role. Strong communication and relationship development skills are a must.

KNOWLEDGE & SKILLS NEEDED

• Excellent communication skills capable of clearly communicating with a wide range of people including Foreman

• Able to identify problems and resolve them in a timely and appropriate manner
• Must have good time management skills and the ability to manage multiple tasks and demands
• Must be able to prioritize and plan work to maximize efficiency
• Follow-through on pending items to ensure timely completion
• Complete paperwork accurately and timely
• Must be adaptable and flexible in dealing with a wide variety of people
• Must be proficient in Microsoft Office products required.
• Experience using Aspire preferred

PRIMARY DUTIES AND RESPONSIBILITIES

• Weekly Property Visits for all assigned properties

• Training

• Sit in on all semi-annual one-on-one meetings with all foreman and crew members

• Plant/Material Pick-Ups

• Coordination of any break downs with crews during the day

• Coordination of all communication with foreman and crews, including

• Running materials/supplies to crews during the day

• Checking/completing work tickets in Aspire for all crews

• Snow Captain duties in winter

SUPERVISORY RESPONSIBILITIES
Responsible for overseeing Foreman and Crew Members
PHYSICAL REQUIREMENT OF THE POSITION
The key physical requirements of this position includes the ability to travel regularly by vehicle, walk and stand for an
extended period of time, lift up to 40 pounds, use of standard office equipment including computers, work outside, and
movement within a standard office
MENTAL REQUIREMENTS OF THE POSITION
Must understand vague and implicit instructions and react favorably in all work situations; must be mentally adaptable and
flexible in dealing with a variety of people. Employee must be knowledgeable in office procedures and customer service
and be able to answer questions in a professional and friendly manner.
WORKING CONDITIONS
Typical work week requires 40-50 hours. Position requires additional hours when necessary to complete special projects
or to respond to client requests. This role includes traveling within a prescribed market area and includes work outside.
COMPENSATION
This position is full-time, and compensation includes a competitive wage and benefits plan.

The specific statements shown in each section of this description are not intended to be all-inclusive; they represent typical elements and criteria necessary to perform the
duties of the job successfully. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an

equal opportunity employer of individuals with disabilities and protected veterans.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT