Summary The Junior Account Manager will manage customer requests and business requirements and will develop and maintain long-term relationships with each assigned customer with the leadership of the Account Manager. Has responsibility for customer satisfaction for all business transactions with the goal to retain and grow the account sales. This is not a lead generation role; it is working with an existing customer to ensure customer satisfaction, develop and sign ongoing long-term contracts for existing and expanded services. This role will also be responsible for supporting brand awareness through networking, lunch and learns, presentations, and time spent at customer sites. The Junior Account Manager reports to the Manager, Account Management. This is a full-time exempt position located in Philadelphia, PA. Responsibilities Retain and grow relationships and business opportunities with assigned customer accountsDevelop and maintain a quality relationship with customers at the operations & executive levelPromote new programs, products and services to meet annual business plans and growth objectivesSupport, and when appropriate, lead negotiations with clients, including preparation of contracts and possible structuring of financing solutionsParticipate in company sponsored activities and professional associations to ensure an active and effective outreach program in the business and customer communityMaintain an active and accurate customer contact database for all assigned customers for reporting of customer activities, marketing conditions and promotional materialsManage a quality customer relationship to address and resolve any billing disputes or collections issuesMeet and track business plan objectives Qualifications and Experience Bachelor’s degree in Business, Marketing, Engineering or related discipline (industrial, utilities, or HVAC)Experience working in the U.S. energy markets (natural gas, oil, coal and electricity) a plus1-3 years’ experience in account management and business development providing technical, business and financial solutionsStrong ability to interpret, develop and negotiate intricate agreements; influencing long term sales contractsStrong analytical skills to evaluate options and understand competitive positions required to meet internal hurdles and successfully negotiate contracted business with customersProven experience in developing technical and business solutionsAbility to build rapport with clients and listen to their needs in order to create customized client solutionsHands-on project experience working directly with clients Excellent interpersonal skills and ability to work in a team atmosphere with many departments Strong customer orientation and focus; all experienced through sales relationships, technical services and or customer service background Physical Requirements Must submit to company required pre-employment drug screen