Position Summary

Vanguard Spine & Sport is seeking a highly skilled and outgoing Medical Assistant / Front Desk Receptionist to join our growing team! As a Medical Assistant / Front Desk Receptionist, you will be responsible for supporting the effective operation of the clinic and the acquisition and retention of patients by communicating with all potential patients who contact the clinic. In this role, you will be highly patient facing and require a high level of organization and multitasking. You will be welcoming patients into the office, collecting payments, filing paperwork, helping with medical procedures, and creating a remarkable experience. You will be the first point of contact for many patients entering the building so it is expected that you present yourself in a professional manner that positively represents our clinic.

About Vanguard Spine & Sport

Vanguard Spine & Sport is the premiere Physical Medicine and injury clinic in Houston! With a core foundation of quality Medical, Chiropractic, and Rehabilitation services, our Doctors differentiate themselves as healthcare providers by using a total health approach by utilizing the most innovative therapeutic recovery solutions available. Our core values are the backbone of our business and guide our hiring process: we are inspirational, accountable, transparent, aligned, and results oriented. Our Mission is to improve the function and activity in people’s lives! This company is growing and expanding fast in the Houston area!

Responsibilities:

• Schedule new patients as well as follow up appointments
• Assist the medical provider with all medical procedures
• Prepare waiting room and facilities for patient arrival and end of day to set the next day up for success.
• Greet and manage new patient intake which includes creating a comfortable environment, check-in, paperwork completion and verification, collecting all payment and scanning and updating patient information (insurance, ID, etc.)
• Ensure all patients are appropriately processed at the end of treatment
• Maintain charts in an orderly fashion and ensure accuracy.
• Answer incoming calls and make cold calls while taking notes or messages
• Educate the patient on the services provided in the clinic
• Consistently offer the highest level of personalized customer service while maintaining a positive, enthusiastic and helpful attitude

Qualifications:

• Multitask in a fast-paced environment
• Exceptional interpersonal skills to quickly and effectively connect with patients and staff
• Entrepreneurially orientated, driven to succeed and a commitment to achieve results
• Self-starter who can work independently and as a team within existing processes or operate effectively with ambiguity
• Ability to overcome objections with confidence
• Coordinate and balance needs of the patient and the clinic
• Strong oral and written communication skills
• Plan, organize, prioritize and streamline skills
• Team orientation and strong collaborator
• Present self in a professional and positive manner in attitude and appearance at all times
• Ability to maximize and apply internal systems, processes, and platforms
• Understand, align with and communicate the clinics mission, vision, and values
• Desire to define and take massive action to accomplish your own personal, professional and financial goals

What Makes you Stand out:

• Medical/Therapy office experience
• Ability to connect with people and a passion to help others
• Very caring AND great personality, confident leader.
• Dependable and reliable.
• Extremely detail oriented-because you care about getting it right.
• Outstanding interpersonal and problem solving skills.
• Ability to work in a team environment.
• Sales/Customer service experience
• Bilingual

Commitment to Diversity

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Vanguard recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business, we hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

**Please DO NOT call the office regarding interviews. We can only respond via Email due to high call volumes. Thank you!!**

Please include the following in your email:

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Paid time off
• Professional development
• Referral program
• In house Chiropractic and rehab treatment if needed

Schedule:

• 10 hour shift
• Monday through Thursday 7:30-6:30

Supplemental Pay:

• Monthly Bonus Pay

Experience:

• Medical Front Office Experience: 1 year (Required)
• Medical Assistant Experience: 1 year (Required)

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Uniform allowance

Schedule:

• 10 hour shift
• No weekends

Application Question(s):

• Do you have experience as a medical assistant?
• Do you have experience as a medical receptionist?

Education:

• High school or equivalent (Preferred)

Work Location: In person