The U.S. Committee for Refugees and Immigrants (USCRI) supports people who have lost or left their homes due to forcible displacement. For over 100 years, the unwavering commitment of our leadership, team, network of service providers, and advocates has helped redirect the destiny of countless vulnerable lives. In neighborhoods, in Cleveland, and around the world, we break down barriers and demand justice for refugees and immigrants as they successfully integrate into new communities. We provide essential social and legal services to rebuild productive lives, turning tragedy into prosperity. We are a purpose-driven organization with a mission to protect the rights and address the needs of persons in forced or voluntary migration worldwide and supporting their transition to a dignified life. To learn more about our work, please visit our website at www.refugees.org.

OVERVIEW

The Program Assistant will work with various team members in the maintenance of cases by assessing client needs, assisting in the development and implementation of service plans, recommending and obtaining needed services, gathering information necessary for case managers to assist clients in obtaining support that will ensure their self sufficiency. This may include assisting with various administrative tasks, as well as direct services provided to USCRI’s clients. The successful candidate must be committed to immigration and human rights issues and be able to conduct advocacy, education, and other outreach activities.

Please note that this position can be considered for on-call or full time employment based upon organization’s needs.

DUTIES AND RESPONSIBILITIES

• Helping coordinate initial housing placement in partnership with team members, including: researching and securing apartments, securing furniture and household goods, coordinating truck and volunteers for housing set-up, and ordering and ensuring utilities are turned on;
• Assist case managers with picking up new clients at the airport on time and coordinating transportation to client housing; gathering their luggage and travel documents;
• Conduct home safety training;
• Support clients with housing transitions, challenges, and crises, including landlord mediation and emergency financial assistance.
• Assist Case Mangers with file maintenance by updating case management systems, reporting databases, and physical files; maintain confidentiality of information
• Communicate client needs to case managers and assisting with timely deliver of servicers;
• Collaborate with case manager and other staff personnel to confirm appropriate services are in place;
• Helping deliver culturally and linguistically appropriate supports; and
• Perform other duties as assigned by supervisor.

All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job duties indicated is not be an exhaustive statement and other job-related duties may be assigned as required by the supervisor(s).

REQUIREMENTS

• Prior experience in providing resettlement services is strongly preferred;
• Ability to establish and maintain professional relationships with providers, vendors, and clients of diverse backgrounds;
• Knowledge of Microsoft 365 (Outlook, Word, Excel, SharePoint) and database programs a plus;
• Bilingual/multilingual ability is strongly preferred;
• Must have a valid driver's license, insurance, clean driving record and personal transportation;
• Must have dedication to human rights of refugees, immigrants, asylum seekers, and displaced people.
• Good sense of humor and pleasant, diplomatic manner is desired.

PHYSICAL DEMANDS

• Use of manual dexterity, tactile, visual, and audio acuity.
• Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.
• Occasional lifting (up to 25 pounds), bending, pulling, and carrying.

EQUAL EMPLOYMENT OPPORTUNITY