Department: Nursing

Location: Metropolitan Campus

Reports To: Dean

Recruitment Type: External/Internal

Requisition ID: req4566

Employment Type: Full-Time Support Staff

Union Position: Non-Union

Work Schedule: M-F, 8:30am-5pm

Number of Openings: 1

Job Description:

SUMMARY

Serves as an initial contact and information resource for all nursing students and staff as needed. Manages student online records and facilitates a variety of student processes both online and in person to ensure overall student management within the Nursing program.

ESSENTIAL FUNCTIONS

• Scans student evaluations and associated student personnel file documents
• Maintains and accurately updates the Nursing division Blackboard site
• Assists with ensuring student and faculty compliance and on-boarding as required by the clinical agencies
• Maintains and submits associated reports as needed
• Maintains and actively utilizes the nursing database for student placement, admission requests, and addressing student inquires
• Manages ACE-Mapp database to place all student clinical assignments, request clinical rotations, and makes necessary adjustments based on division needs
• Utilizes central database to support the Compliance Administrator by reviewing credential and medical record verification, background checks, and drug screens for all students
• Facilitates and monitors site-specific required clinical paperwork for all participating students
• Coordinates student registration, pre-authorization, orientation, readmission, moves and withdrawal processes for students
• Facilitates classroom and equipment requests and re-directs appropriately
• Assists with walk-in students and answers student inquires as needed
• Provides committee support for program directors and faculty
• Performs other duties as assigned

REQUIRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

• Associate’s degree in a related field
• Minimum of two years of demonstrated experience in a student-focused role in an educational environment
• Demonstrated experience making sound decisions that affect a work unit or team
• Demonstrated experience in a role requiring diverse problem solving methods in a variety of situations

KNOWLEDGE, SKILLS and ABILITIES

• Possess strong organizational and time-management skills
• Possess excellent written, verbal and interpersonal communication skills
• Ability to foster a team environment and work collaboratively
• Ability to research and analyze issues and develop solutions
• Ability to manage multiple projects simultaneously in a deadline-driven environment
• Ability to work accurately with great attention to detail
• Possess excellent customer service skills and proven ability to develop and sustain productive customer relationships
• Ability to effectively respond to requests from multiple levels of the College in various departments
• Demonstrated basic project management skills
• Demonstrated basic proficiency with Microsoft Outlook, Word, and Excel
• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
• Ability to develop and maintain relationships with key contacts to enhance work flow and quality
• Possess basic knowledge of fundamental administrative support concepts, practices and procedures and ability to apply in varied situations as it pertains to the departmental focus
• Possess sensitivity to appropriately respond to the needs of a diverse population

COMPETENCIES

CRITICAL COMPETENCIES

• Service Focus
• Communication
• Quality of Work

VERY IMPORTANT COMPETENCIES

• Adaptability
• Time Utilization

IMPORTANT COMPETENCIES

• Collaboration
• Continuous Improvement

PREFERRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

• Demonstrated experience working with medical records
• Demonstrated higher education experience
• Demonstrated experience working in a hospital setting

KNOWLEDGE, SKILLS and ABILITIES

• Demonstrated proficiency with Ad Astra
• Demonstrated proficiency with the Banner System
• Demonstrated proficiency with the Microsoft Office (Specifically Excel)

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The work is performed in a normal, professional office environment;
• The work area is adequately lighted, heated and ventilated;
• Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
• Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite
• Work is partially performed in an environment with sufficient noise that may cause an employee to shout in order to be heard above the noise level
• Work is partially performed in an environment exposing employees to hazards such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, or exposure to chemicals

EQUAL OPPORTUNITY STATEMENT

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.