78 Service Center Director Jobs in Washington, DC
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US Public Buildings Service is Hiring a Service Center Director Near Washington, DC
Duties
- Formulates, develops, implements and maintains the White House Service Center policies, programs, plans, and objectives to effectively and efficiently plan for, manage
and control the delivery of services and activities. Formulates, develops and implements the business strategies, plans, objectives, programs, and policies to effectively and efficiently manage the White House Service Center. - The delivery of project management and procurement related contract administration services associated with funded new construction projects for major renovation and/or modernization projects, repair and alteration projects, construction contracting, lease purchase and site purchase projects. Construction projects include all activities associated with procurement and oversight of Architect-Engineer (A&E) contracts for professional and related technical services; the evaluation of contractor performance, and the conduct of inspections of projects during and upon completion of construction.
- Plan, develop, establish procurement strategies and provide advice and guidance on procurement related issues to the Director, Office of Facilities Management & Program Services, and the RC for PBS and the Regional Administrator for GSA, NCR. Represents the PBS/NCR regarding projects with numerous officials, groups and organizations both within and outside of GSA. Resolves problems raised by contractors or client agencies that affect ongoing projects. Maintains contact with customer agencies, local governments, labor groups, interested civic and business groups, etc.
- Participates in conferences, consultations, planning and briefing sessions, etc. with policy formulating officials of NCR/PBS, contractors, equipment manufacturers and vendors, and other government agencies relative to plans and policies affecting the White House Service Center service delivery programs, operations and services.
- Oversees and ensures the provision of quality customer service and support to a diverse customer base by the assessment of customer's needs and satisfaction of customer's expectations. Provides continuing interaction and response to customer needs, requirements, issues and problems. Understands and promotes both the GSA/NCR and PBS missions, programs, plans and policies to ensure client agency needs and requirements are met.
Requirements
Conditions of Employment
- US Citizens and National (Residents of American Samoa and Swains Island)
- Meet all eligibility criteria within 30 days of the closing date
- Register with Selective Service if you are a male born after 12/31/1959
If selected, you must meet the following conditions:
- Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or NonCareer SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
- Serve a one year probationary period, if required.
- Undergo and pass a background investigation (Tier 5 investigation level). You must be granted this clearance before you can start the job.
- Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.
- Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position
- Serve a one year supervisory or managerial probationary period, if required
- Any applicant tentatively selected for this position will be required to submit to urinalysis to screen for illegal drug use prior to appointment. Appointment to the position will be contingent upon a negative drug test result.
Qualifications
For each job on your resume, provide:
- the exact dates you held each job (from month/year to month/year)
- number of hours per week you worked (if part time).
If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.
For a brief video on creating a Federal resume, click here.
The GS-15 salary range starts at $163,964 per year.
If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.
To qualify, you must have at least one year of specialized experience equivalent to the GS-14 level or higher in the Federal service. Specialized experience is defined as experience in overseeing subordinate organizations with the responsibility to provide overall facilities management and operations support. Experience must include:
- Advising others on the application of policies and procedures required to meet organizational and programmatic goals;
- Advising other organizational representatives on issues that involve the application or tailoring of methods and procedures developed to optimize performance; and
- Having a technical focus in one or more of the following areas: Leading Diverse Teams; High-Profile Customer Relationships; Complex Facilities and/or Project Management; and/or Communicating with Senior Executives.
Education
Note: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/
Additional information
If you are selected at a grade lower than the full performance level, you may be promoted up to that grade level without having to re-apply or compete against other applicants.
Relocation-related expenses are not approved and will be your responsibility.
On a case-by-case basis, the following incentives may be approved:
- Recruitment incentive if you are new to the federal government
- Relocation incentive if you are a current federal employee
- Credit toward vacation leave if you are new to the federal government
Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all.
If you are eligible under Merit Promotion, you may also apply under Vacancy Announcement # WP-2024-0168
. You must apply separately to each announcement to be considered for both.
- Valuing and embracing diversity, promoting equity, inclusion and accessibility, and expecting cultural competence; and
- Fostering a work environment where all employees, customers and stakeholders feel respected and valued.
- Reflected in our policies, procedures and work environment;
- Recognized by our employees, customers and stakeholders; and
- Drives our efforts to recruit, attract, retain and engage the diverse workforce needed to achieve our mission.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
You will have access to many benefits including:
- Health insurance (choose from a wide range of plans)
- Life insurance coverage with several options
- Sick leave and vacation time, including 11 paid holidays per year
- Thrift Savings Plan (similar to a 401(k) plan)
- Flexible work schedules
- Transit and child care subsidies
- Flexible spending accounts
- Long-term care insurance
- Training and development
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We will use a method called Category Rating to assess your application. Here’s how it will work:
You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities:
- Ability to Plan, direct, and manage assigned programs, projects and activities, including development of goals and objectives for subordinate supervisors.
- Knowledge of qualitative and/or quantitative methods for the assessment and improvement of program effectiveness or the improvement of complex management processes and systems.
- Skill to plan, organize, and direct initiatives and studies to effectively manage project execution, risk management, and any misappropriation of assets.
- Skill in oral and written communication to represent an agency, providing program guidance to stakeholders and partners in conferences, boards, and public forums.
- Ability to oversee and support customer’s needs, requirements, and expectations.
Your answers to the questions will be used to place you in one of the following categories and standard score ranges:
- Best Qualified = Candidates scoring between 95 - 100
- Well Qualified = Candidates scoring between 85 - 94 (Well Qualified for CTAP/ICTAP)
- Qualified = Candidates scoring between 70 - 84
We will verify your answers to the questions in your resume. If your resume doesn’t support your answers, we may lower your score, which could place you in a lower category.
Within each category, veterans will receive selection priority over non-veterans.
Additional hurdle assessments, such as narrative responses or other assessments, may be administered to applicants who meet the requirements of the first hurdle, e.g., the minimum qualification requirements. If additional assessments are used, you will be provided with further instructions.
If you are eligible under Interagency Career Transition Assistance Plan or GSA’s Career Transition Assistance Plan(ICTAP/CTAP), you must receive a score of 85 or higher to receive priority.
You may preview questions for this vacancy.Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
You will have access to many benefits including:
- Health insurance (choose from a wide range of plans)
- Life insurance coverage with several options
- Sick leave and vacation time, including 11 paid holidays per year
- Thrift Savings Plan (similar to a 401(k) plan)
- Flexible work schedules
- Transit and child care subsidies
- Flexible spending accounts
- Long-term care insurance
- Training and development
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.
Your resume showing applicant's name, email address, work schedule, hours worked per week, dates of employment and duties performed.
If you are claiming veterans’ preference:
(a) Copy of your Certificate of Release or Discharge From Active Duty, DD-214 that shows your type of discharge and the dates of your active duty service.
(b) If you are claiming 10-point preference or derived preference (a spouse, widow or widower, or parent of a deceased or disabled veteran), submit both of the following in addition to the DD-214: (1) completed SF-15 form; and (2) proof of your entitlement (refer to SF-15 for complete list).If you are active duty military - Certification on a letterhead from your military branch that includes your rank, character of service (must be under honorable conditions) & military service dates including discharge/release date (must be no later than 120 days after the date the certification is submitted).
If you are ICTAP/CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.Current or Former Political Appointees: Submit SF-50.
How to Apply
Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job.
If you are having issues applying to this announcement, you should switch to a different browser, network or device. Note: Your firewall may block your transfer from USAJOBS to your GSA application.
To begin, click the Apply Online button on the vacancy announcement.
- Sign in or register on USAJobs and select a resume and documents to include in your application.
- Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
- Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this vacancy.
- Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer) or USAJOBS (click the "USAJOBS" link to complete the transfer process).
Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
Agency contact information
Sedonia Tillman
Phone
210-428-7256
Email
pbscvacancyinquiries@gsa.gov
Address
GSA, Public Buildings Service
General Services Administration
Office of Human Resources Management (OHRM)
1800 F Street NW
Washington, District of Columbia 20405
United StatesNext steps
After the closing date/deadline:
- ELIGIBILITY/QUALIFICATIONS: Applicant eligibility and qualifications are reviewed.
- REFERRAL TO MANAGEMENT: Eligible/Qualified applicants are referred to management for review and possible interview.
- SELECTION/TENTATIVE JOB OFFER: If a selection is made, a Tentative Offer is extended to the selectee and suitability and/or security background investigation is conducted.
- FINAL JOB OFFER: A final job offer is made (typically within 40 days after the closing date/deadline for applications).
- FINAL COMMUNICATION TO APPLICANTS: Once the position is filled, we will notify you of your status. You may also check your application status by logging into USAJOBS and clicking “Track this Application” on the Applicant Dashboard.
Thank you for your interest in working for U.S. General Services Administration!
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.
Your resume showing applicant's name, email address, work schedule, hours worked per week, dates of employment and duties performed.
If you are claiming veterans’ preference:
(a) Copy of your Certificate of Release or Discharge From Active Duty, DD-214 that shows your type of discharge and the dates of your active duty service.
(b) If you are claiming 10-point preference or derived preference (a spouse, widow or widower, or parent of a deceased or disabled veteran), submit both of the following in addition to the DD-214: (1) completed SF-15 form; and (2) proof of your entitlement (refer to SF-15 for complete list).
If you are active duty military - Certification on a letterhead from your military branch that includes your rank, character of service (must be under honorable conditions) & military service dates including discharge/release date (must be no later than 120 days after the date the certification is submitted).
If you are ICTAP/CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
Current or Former Political Appointees: Submit SF-50.
This job is open to
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Job Summary
Full Time
$170k-222k (estimate)
02/26/2024
04/25/2024
The job skills required for Service Center Director include Initiative, Customer Service, Commitment, Project Management, Written Communication, Risk Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Center Director. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Center Director. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Center Director positions, which can be used as a reference in future career path planning. As a Service Center Director, it can be promoted into senior positions as a Top Customer Service Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Center Director. You can explore the career advancement for a Service Center Director below and select your interested title to get hiring information.
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