Service Center Technician IV/Lead 

Location: Washington, DC

Employment Class: Full Time Regular

FLSA Classification: Exempt - Salaried

Position Summary:

Command Cyber Solutions is seeking a qualified Service Center Technician IV/Lead in support of client within the Department of the Interior.

Essential Duties & Responsibilities:

• The Service Center Technician IV handles the most complex IT technical support requests for the DOI/IA user base and leads the other Service Center Technicians in direction of providing the utmost support. • The Service Center Technician IV shall manage and document customer support issues, remediation and customer satisfaction using a structured system for task resolution. • The Service Center Technician IV shall independently analyze and resolves operational issues for the technical support center and shall assist the Federal Functional Lead in prioritizing tasks for the Service Center Technicians that are working on task resolution. • The Service Center Technician IV shall provide reports for technical support activity, property accountability, lead meetings and event schedules

Education, Certification & Experience Requirements

• Associate’s degree (Bachelor's Degree preferred) or Certificates from technical training institute • A minimum of five (5) years computer support experience required. • At least five (5) years of specialized experience including Service Center support in a multi-server environment, comprehensive knowledge of PC operating systems (e.g., Windows), networking and mail standards. 

Knowledge, Skills & Abilities Required:

• Technician must be familiar with standalone and network computers, local area networks and wide area networks.• The technician needs to demonstrate the ability to effectively communicate orally and in writing and to have a positive customer service attitude.

Working Conditions/Working Environment/Physical Demands

• Basic office work environment at government facility location• Occasionally, project requirements may require temporary adjustment of work hours/days• Duties are subject to change based on the needs of the customer

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Command Cyber Solutions is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.