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The Program Support Assistant will serve as the initial point of contact for the Veteran and his/her representative for scheduling a burial. The incumbent receives incoming calls from funeral homes, Veterans, and Veteran family members in need of information regarding eligibility and interment services. The incumbent is responsible for the review of military and other legal documents in determining qualifying military service at the time of the call based on the documents provided by the caller or documents obtained from NCA or VA systems. Once military service is verified, the incumbent will schedule the interment(s) at the preferred national cemetery. The incumbents will also perform various analytical activities related to the interment of qualified Veterans, their spouses, and dependent children. The Program Support Assistant operates a computer and computer systems to draw from multiple databases to perform tasks such as establishing cases, tracking cases, monitoring workloads, retrieving workload information, etc. This position performs extensive public interaction by telephone requiring advanced active listening skills and a high level of empathy for the Veteran or their family members during their time of grieving or emotional crisis.
Work schedule: The NCSO is staffed six days a week. Hours of operation are Monday through Friday, 7:00 am to 6:45 pm and Saturday, 8:00 am to 4:30 pm Central Time. Program Support Assistants are required to work one of the following shifts as assigned by management. Shift will be assigned based on shift bids and staffing requirements.
Workday Schedules
Monday - Friday
Tuesday - Saturday
Work Time Schedules
6:45 am to 3:15 pm
7:00 am to 3:30 pm
8:00 am to 4:30 pm
8:30 am to 5:00 pm
9:00 am to 5:30 pm
10:15 am to 6:45 pm
Compressed/Flexible Schedule: Not Available
Telework: May be available after Probationary period (training)
Remote/Virtual: This is not a virtual or remote position.
Position Description Title/PD#:Program Support Asst (OA) / PD137500
The full performance level of this position is GS- 07.
Relocation Expenses: Not Authorized
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not Required
There is no educational substitution at this grade level.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
This job opportunity announcement may be used to fill additional vacancies.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
Applicants will be ranked based on four quality groups, as follows:
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
To apply for this position, you must provide a complete Application Package which includes:
How to Apply
All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 04/05/2024 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12356902.
(317)916-3660
NCA.HRC@VA.GOV
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
To apply for this position, you must provide a complete Application Package which includes:
Federal employees who meet the definition of a "surplus" or "displaced" employee.
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Open to all US Citizens
Full Time
$45k-55k (estimate)
03/23/2024
07/20/2024
The following is the career advancement route for Program Support Asst (OA) positions, which can be used as a reference in future career path planning. As a Program Support Asst (OA), it can be promoted into senior positions as a Non-Profit Program Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Program Support Asst (OA). You can explore the career advancement for a Program Support Asst (OA) below and select your interested title to get hiring information.