About the Role:

We are looking for a Manager, People Operations in our Phoenix call center. This person will be critical in day-to-day HR operations and will be responsible for ensuring that HR processes are efficient, compliant, and partner on the organization's goals. Reporting to the Director, HRBP (Phoenix), this position provides high quality, proactive and professional service to internal team members throughout their employee lifecycle. This person will oversee a team that focuses on leave of absence management, HRIS updates and audits, onboarding and offboarding, and compliance at our Phoenix Service Center.

What You’ll Do: 

• Partner on employee benefits administration, including enrollment, changes, and communication
• Partner with all People COE’s (TA, HRBP’s, Compensation, Training, etc)
• Ensure compliance with all relevant labor laws and regulations
• Develop strategic plans for HR initiatives, including system upgrades, policy revisions and operational enhancements
• Develop and analyze HR metrics to measure the effectiveness of HR programs and initiatives
• Facilitate coordination, prioritization and resource allocation
• Maintain knowledge of industry trends and best practices in HR operations
• Utilize Workday HRIS to update and maintain employee data while ensuring data accuracy and integrity

What We Look For:

• Bachelor's degree in Human Resources, Business Administration, or related field. Master's degree preferred.
• 5 years of experience in HR operations or related fields.
• Strong knowledge of HRIS systems and proficiency in HR software applications.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work effectively in a fast-paced environment.
• HR certification (e.g., PHR, SPHR) preferred.

What We Offer You: 

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance 
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives

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Personal Information Upgrade Collects:

Identifiers Including name, address, email, telephone number, social security number, driver license number, passport number, and other personal identifying information. Characteristics of protected classifications under California or federal law, including demographic information and other personal information obtained during the application process, such as gender, race, national origin. Professional or employment-related information, such as salary/compensation and benefits packages, other relocation or job preferences, prior background, experience, skills, and other information in support of your application, reference information, other information obtained through background checks, including employment, credit, and criminal history. Education Information. Any other information you provide as a part of recruitment, job application, or interview process. 

Purposes for Collecting Personal Information:

To consider qualifications, skills, and interest for employment. To communicate with you during the recruitment and interview process. To conduct background checks and verify your information if you are offered employment. To provide compensation, including payroll, and administer stock options and benefits, including medical, dental, vision, commuter, and retirement benefits. To provide human resources services and conduct performance evaluations. To monitor work eligibility including work-related licenses, credentials, training, and eligibility to work in the United States. To improve recruitment and interview processes and ensure a safe and efficient working environment. To comply with applicable legal or regulatory requirements including state and federal company reporting obligations