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Customer Service Associate (On-Call)
$32k-39k (estimate)
Full Time 3 Months Ago
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University of New Mexico is Hiring a Customer Service Associate (On-Call) Near Albuquerque, NM

Requisition IDreq28436Working TitleCustomer Service Associate (On-Call)Position Grade05Position Summary

UNM Golf Courses is seeking detail-oriented individuals with prior customer service experience to join the team as On-Call Customer Service Associates (CSAs).

UNM Golf Courses is comprised of an 18-hole Championship Course just south of UNM's campus and a 9-hole North Course located just north of UNM Hospital. The UNM Golf Courses are open 363 days a year to the public, from sunrise to sunset. CSAs ensure sales for green fees, cart fees, range balls, memberships and merchandise are processed correctly, and that reservation information is collected accurately. CSAs not only process cash register transactions, but also assist in selling Pro Shop merchandise and answering customer questions. CSAs restock shelves, implement stock control and security procedures, and maintain appropriate inventory records.

Must be able to work holidays and weekends, and/or split shifts. UNM Golf Courses are a 7 day a week operation and are open from sunrise to sunset. UNM Golf Courses are only closed Thanksgiving, Christmas, and inclement weather days.

Conditions of Employment
  • Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
  • All regular, non-temporary positions assigned to this classification are represented by a labor union and subject to the terms and conditions of the CWA Collective Bargaining Agreement.
Minimum Qualifications

High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications

Prior customer service experience
Golf knowledge
Experience working in a retail store
Prior cash handling experience
Familiarity with point-of-sale (POS) systems

Additional RequirementsCampusMain - Albuquerque, NMDepartmentGolf Course Championship (531A)Employment TypeStaffStaff TypeOn-CallTerm End DateStatusNon-ExemptPayHourly: $15.50 Benefits EligibleNo BenefitsERB StatementAs a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the grid.Background Check RequiredNoFor Best Consideration Date4/1/2024Eligible for Remote WorkNoEligible for Remote Work StatementApplication Instructions

Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, to submit an application.

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.Please complete the UNMJobs application and attach a resume with your application. Official transcripts, high school diploma or GED certificate will be required for hire. Please see minimum qualifications for specifics. Please have 3 supervisor references (from prior jobs) ready and available if called in for an interview. References will not be called prior to notifying candidates.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit . Refer to for a definition of Regular Staff.

Job Summary

JOB TYPE

Full Time

SALARY

$32k-39k (estimate)

POST DATE

02/09/2024

EXPIRATION DATE

06/03/2024

WEBSITE

gallup.unm.edu

HEADQUARTERS

ALBUQUERQUE, NM

SIZE

15,000 - 50,000

FOUNDED

1900

CEO

TOMMI TEJEDA

REVENUE

$1B - $3B

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The following is the career advancement route for Customer Service Associate (On-Call) positions, which can be used as a reference in future career path planning. As a Customer Service Associate (On-Call), it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Associate (On-Call). You can explore the career advancement for a Customer Service Associate (On-Call) below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Ability to professionally attend to the needs of customers.

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Apply for part-time Customer Service Associate roles and experience their spirit of community.

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Assist customers with and complete all necessary phases of activity registration, facility booking, membership sales and point of sale transactions.

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Assist customers with facility rentals and process application permits according to District, department and General Use Ordinance procedures.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Associate jobs

Best Colleges to Study Client Service Associate.

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Ensure all customer problems are resolved quickly to the satisfaction of the customer.

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Ensure confidentiality of customer data and careful handling of documents media packages.

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Follow standard operating procedures and adhering to legal hr safety customer service and security policies procedures.

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Measure and analyze customer feedback.

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Step 3: View the best colleges and universities for Customer Service Associate.

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