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More than a utility company, Unitil provides energy for life.
Our work helps keep homes comfortable, businesses thriving and communities connected. Unitil is an investor-owned public utility proudly serving Maine, Massachusetts and New Hampshire. We are dedicated to delivering energy to our customers safely and reliably.
Unitil is committed to creating an inclusive environment that welcomes and values the differences among all of our employees, customers, suppliers and the communities in which we live and conduct business. The continued success of Unitil is enhanced through initiatives that promote diversity and value our employees.
Take advantage of a comprehensive benefits package.
Unitil offers competitive salaries, a consumer-driven health plan, dental and vision coverage, flexible work, company-paid holidays, a, robust, highly competitive retirement plan and educational assistance.
Position Purpose
Lead, coordinate, and plan as required to ensure the effectiveness of the new hire and recurring training of the Customer Operations staff. Collaborate with other departments and employees in order to analyze process adherence and effectiveness and develop improved processes and procedures. Communicates effectively with all departmental staff and cross-functional areas in order to foster a positive working environment.
Principal Accountabilities
Time %
End Results
40%
Training: Develops and implements programs for new hires and to improve the performance and efficiency of existing staff in a call center environment. Leads and directs collaborative discussions with all supervisors and managers in all areas of Customer Operations to ensure all training quality initiatives are met. Design and deliver training plans such as CIS navigational skills, procedures, and interpersonal skills to staff with a strong emphasis on customer service, quality, and teamwork. Seek training opportunities within the customer experience service chain based on quality metrics to improve results. Conduct stand-up training to a group as well as one-on-one.
25%
Leadership:
20%
Education and Materials:
15%
Monitoring & Evaluation:
As needed
Capitalizes on unplanned opportunities and responds to unforeseen situations; undertakes and completes assignments and special projects as assigned by management.
Qualifications - Learning & Development Specialist I
Qualifications - Learning & Development Specialist II
Unitil is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Last updated: 03/21/2024
Full Time
Wholesale
$80k-98k (estimate)
03/25/2024
07/19/2024
unitil.com
HAMPTON BEACH, NH
500 - 1,000
1984
MARK COLLIN
$200M - $500M
Wholesale
The job skills required for Learning & Development Specialist include Leadership, Customer Service, Presentation, Initiative, Commitment, Adult Learning, etc. Having related job skills and expertise will give you an advantage when applying to be a Learning & Development Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Learning & Development Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Learning & Development Specialist positions, which can be used as a reference in future career path planning. As a Learning & Development Specialist, it can be promoted into senior positions as a Training Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Learning & Development Specialist. You can explore the career advancement for a Learning & Development Specialist below and select your interested title to get hiring information.