Job Description

Are you ready to make a significant impact in the healthcare industry? We are looking for a motivated and customer-focused Call Center Representative, formerly known as a Scheduling Specialist, to join our team. In this role, you will be the first point of contact for our patients, contributing to the creation of memorable experiences for both patients and team members. Your dedication to a "patient-first approach" is crucial as you play a key role in guiding patients and scheduling appointments effectively and compassionately.

**Responsibilities:**
- Handle inbound calls in a call center environment, providing excellent customer service and addressing patient needs.
- Utilize professional communication etiquette while scheduling appointments based on availability and location proximity.
- Achieve minimum goals based on monthly metric reviews and expected requirements.
- Collaborate with internal partners and clinics to support and coordinate patient needs promptly.
- Demonstrate flexibility by being open to learning new skills and taking on various roles as required by business needs.

**Qualifications:**
- Minimum of 1 year of Call Center experience.
- Minimum of 1 year of Healthcare/Medical Office experience.
- Highly desirable: Knowledge of insurance processes.
- High School diploma or equivalent.
- Proficiency in navigating custom computer software and internal systems; experience with NextGen is a plus.
- Detail-oriented, reliable, and able to multitask in a fast-paced, high-volume work environment.
- Excellent verbal and written communication skills, demonstrating empathy and active listening.
- Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism.
- Bilingual in Spanish is highly preferred but not required.

If you are passionate about making a positive impact on patients' experiences and possess the required skills and qualifications, we encourage you to apply. Join us in delivering exceptional service and contributing to the success of our healthcare team.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.