214 Desktop Support Specialist Jobs in Washington, DC
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TriTech Enterprise Systems is Hiring a Desktop Support Specialist Near Washington, DC
***** This is a part time (20 hours@week) onsite position in Washington DC ****
TriTech Enterprise Systems Inc. (TriTech) is seeking a 'Desktop Support Specialist' to provide the line of support for all employees and contractors within DC Government General Services Administration (DGS). The Desktop Support Specialist (DSS) is responsible for resolving support incidents and requests as well as meeting customer satisfaction levels and continuous service delivery demands.
The DSS will work in a dynamic, fast-paced environment providing service over the phone, e-mail, instant message, and in person. The DSS will work as part of a team to support up to 500 end users. This is a part-time position for up to 20 hours per week. The locations include the main customer site at 3924 Minnesota Ave, NE, Washington, DC 20019, as well as up to 7 more addresses.
Roles and Responsibilities:
- Aid customers who experience technical problems. Most commonly desktop computers, laptops, tablets, desktop printers and print services support
- Using diagnostic techniques and problem-solving methods to troubleshoot issues over the telephone, via live chat or as part of an on-site visit
- If offsite, talking customers through a troubleshooting process and working together to rectify problems
- Implement effective IT solutions for customers and employees concerning basic desktop support and print services
- Record events and update statuses in an identified database such as Service Now, e-mail, and possibly QuickBase
- Installation and maintenance of computer software for all agency-computing platforms such as MS Office, Adobe, MS Project, and MS Visio
- Ensures proper security and network operations for the agency as it pertains to McAfee only
- Ensures the installation and maintenance of print services secure print software
- Performs quality assurance reviews of print services secure print software
- Participates in the preparation, with vendor, of print services secure print software training materials for DGS employees.
- Map users to printers or print services secure print solution
- Manually map users to network drives
- Organizes and conducts appropriate training meetings, when appropriate
- Support all printers and scanners
- Identify basic technology-based problems and their root causes; take responsibility for timely troubleshooting and resolution using proven tools, resources, and approved processes
- Provide secure print training to DGS end users
Required Skills/ Level of Experience:
- IT Certifications
- Laptops, desktop, and tablet hardware support
- Windows 10
- MSOffice 2013, 2016, O365
- Copier and desktop printer support
TriTech is an Equal Opportunity Employer!!!
Job Summary
Part Time
IT Outsourcing & Consulting
$52k-64k (estimate)
10/27/2023
04/25/2024
tritechenterprise.com
HYATTSVILLE, MD
25 - 50
2002
RANDOLPH WILLIAMS
<$5M
IT Outsourcing & Consulting
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About TriTech Enterprise Systems
TriTech Enterprise Systems, Inc., is an Information Technology (IT) Consulting company committed to increasing the competitive advantage of our clients by providing cutting edge solutions through innovation, research and the application of emerging technologies. Consulting Services TriTech provides consulting services to both large and small clients in the federal, state and local arenas. We provide detailed solutions in: Website Design, Online Store, Online Marketing, Search Engine Optimization (SEO), Selling Globally Online, Online Assessment Program and Project Management TriTech works clos...ely with your team to initiate, plan, control, execute, and close out a major program, from developing a major new technology, installing a state-of-the-art system, reengineering an enterprise, or implementing new processes and tools to improve quality, cost, or delivery performance. Network Infrastructure Our experienced technical consultants design, implement and maintain your LAN and WAN. We provide upgrades, configuration, administration, service desk services and computer repair. We can assist your organization in designing an existing network or a completely new network both for today's needs and tomorrow's technology. Data Management TriTech can provide a database solution designed to enhance your efforts to support customers. We have extensive experience in developing and maintaining database systems. System Integration and Testing TriTech consultants will provide requirements analysis, systems analysis, systems architecture design and development, architecture implementation, test plans and testing, deployment and maintenance for your new or existing IT system. Information Assurance TriTech provides leading edge information assurance and systems security solutions. Our specialists will work closely with you to evaluate the security posture of your IT resources and recommend solutions in line with your business needs.
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The job skills required for Desktop Support Specialist include Troubleshooting, Problem Solving, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Specialist positions, which can be used as a reference in future career path planning. As a Desktop Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Specialist. You can explore the career advancement for a Desktop Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Specialist job description and responsibilities
Desktop support specialists often deal with clients who are having trouble with their systems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Specialist jobs
Attend Customer service, customer support, and customer experience training.
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Gain experience with operating systems.
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Experience in technical support positions is a plus.
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Practice fixing common computer problems.
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Use past security breaches as learning examples.
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Step 3: View the best colleges and universities for Desktop Support Specialist.
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