• Primary focus will be to manage and troubleshoot order inquiries for Truck, APU, Trailer and Bus product lines. Secondary function will be to learn products and support direct account customers. Third, create, maintain, and communicate Standard Work.
• Respond promptly and courteously to all inquiries and answer basic and complex questions regarding billing, parts and substitutes, ordering processes and policies. Coordinate with Production Plants and Logistics Team for shipment delivery dates.
• Communicate frequently with customers, dealers, and field reps on a broad array of policy and technical questions. Build relationships with key Customers, Dealers and Field Personnel. Communicate effectively in a cross functional team environment, ability to influence and collaborate with departments outside of the Customer Service Team.
• A motivated self-starter, with the ability to recognize potential issues and own the solution. Ensure tasks are completed within department expectations. (I.e. Credits, Ext warranty orders, stock unit credit requests, re-acknowledgements, manage order movements etc.)
• Be able to answer technical product questions using company resources such as Electronics Parts Catalog, Windchill, our Technical Service and Engineering Teams.

• 3 to 5 years customer service related experience required. A Bachelor’s Degree is preferred. Experience in a manufacturing or warehouse setting is a plus.

• Excellent verbal and written communication skills, attention to detail, creative thinker, proven problem solving skills and approach, able to multi-task and prioritize, collaborate and influence effectively within and between departments and have a record for process improvement.
• Ability to work independently and manage one’s time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook, Oracle, SAP or other data base software. Ability to type 45 wpm is important.

Base Pay Range: $60,000 - $80,000

Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.