603 Operations Manager Jobs in Chicago, IL
Traffic Tech Inc. is Hiring an Operations Manager Near Chicago, IL
- Oversee Operations team as a whole
- Ensure that the team is working efficiently by monitoring performance
- Resolve issues brought forward from sales teams in a timely manner
- Onboard new employees, clients, and create SOP’s
- Handling and/or delegating all team tasks to ensure workflow runs smoothly
- Maintain team staff by coaching, monitoring, disciplining as needed
- Keep Sr. leadership informed by summarizing information and identifying trends
- Primary escalation for anything operationally related at the team and accounts
- Guide team to comply with company guidelines
- Work with all internal departments to manage expectations and streamline processes (Claims, invoicing, Carrier compliance, carrier Sales, LTL, TT Consolidated, etc.)
- Hold quarterly reviews with operations reps & leads & provide constructive feedback
- Hold monthly informal touchpoints with reps & leads
- Maintain strong customer and vendor relationships
- Oversee day to day transportation operations within the given team
- Maintain effective and professional communication both internally and externally within a timely manner
- Assist with cost negotiation on shipments in regards to market freight rates
- Collaborate with both carrier and sales teams to drive continuous improvement
- Assist in customer communication including but not limited to: daily escalation, pricing, issue resolution, business updates/reviews
- Monitor load acceptance & KPI measurements
- Track RFP awards and ensure routing guides are up to date
- Monitor GP, volume, and service as they coincide with team goals & work to provide solutions if falling short
- >4 year experience in the logistics and supply chain industry, focusing in customer service/operations & previous management experience required
- High School Diploma/GED
- Proficient in Microsoft Office
- Display solid organizational skills
- Hands-on, strong problem-solving skills
- Excellent communication skills, both verbal and written
- Outgoing personality, high energy, flexible
- Great attitude and desire to work hard
- Team player mentality
- Demonstrate strong leadership skills and strategic thinking
- Ability to lead teams in a fast pace at a high volume
- People Management experience
- Have been working at Traffic Tech for at least 3 years;
- Previous Logistics/Transportation experience is needed
- Must have Knowledge of Cross-border US/Mexico/Canada Transportation, OTR truckload, including dry van, flatbed, reefer, etc.
- Clear understanding of navigating TT Internal Department and Services
- High School Diploma
- Customer service experience
- Problem solving skills, detail-oriented, high level of multi-tasking skills are a must
- Excellent communication skills, both verbal and written
- Outgoing personality; high energy; flexible
- Great attitude and desire to work hard while having fun
- Demonstrate strong leadership skills and strategic thinking
- Ability to lead teams in a fast pace & at a high volume
- This is an IN-OFFICE position in Chicago
- Robust industry with training and mentorship
- Career development and advancement opportunities
- Casual dress code
- Full Benefit options, including Medical (Dental & Vision)
- Life/AD&D Insurance, Long-term Disability
- 401(k) matching
- Dynamic environment and ‘can-do’ culture
Job Summary
Full Time
Transportation
$112k-141k (estimate)
05/11/2024
07/10/2024
traffictech.com
MEDLEY, FL
200 - 500
1988
RICK CORDOVA
$200M - $500M
Transportation
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About Traffic Tech Inc.
Traffic Tech has grown into one of North Americas leading logistics providers; with US Global headquarters in Chicago, IL and Canadian Headquarters in Montreal, QC. Traffic Tech offers a full suite of supply chain and transportation solutions that include all surface transportation services (LTL, FTL, and inter-modal), worldwide international service (Air and Ocean,) distribution, warehousing, freight management and supply chain consulting. Traffic Tech Inc. has expertise in complete logistical solutions at both a tactical and a strategic transportation management level. With over 30 years in ...the industry, In excess of 850 dedicated transportation professionals, in 26 offices worldwide. Our core value proposition is simple; hard work coupled with advanced technology and a network of elite trading partners allows us to meet our mission statement; Traffic Techs mission is to deliver the extraordinary. We aim to continually set the standard in our market segment by optimizing our flexibility, accountability, ingenuity and tenacity. We are dedicated to providing the best service possible to our clients and carriers while developing and delivering customized transportation solutions that meet the unique requirements of each client we serve Our success is rooted in our strong commitment and focus on understanding the unique goals, objectives, and service requirements of each client on a personalized basis. By maximizing efficiencies and rooting out time and cost waste we keep our clients supply chains responsive, affordable and free of bottlenecks. Our people are the hardest working team in transportation! Global Headquarters: Chicago, IL Central Administration Office: Montreal, QC Asia Headquarters: Shanghai, China
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The job skills required for Operations Manager include Leadership, Customer Service, Coaching, Problem Solving, Communication Skills, Logistics, etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Operations Manager positions, which can be used as a reference in future career path planning. As an Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Manager. You can explore the career advancement for an Operations Manager below and select your interested title to get hiring information.
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