Our Story

Founded in 2008, Hightower is a wealth management firm that provides investment, financial and retirement planning services to individuals, foundations and family offices, as well as 401(k) consulting and cash management services to corporations. Hightower's capital solutions, operational support services, size and scale empower its vibrant community of independent-minded wealth advisors to grow their businesses and help their clients achieve their vision of "well-th. rebalanced." Based in Chicago with advisors across the U.S., we operate as a registered investment advisor (RIA).

Our commitment to our culture is demonstrated every day through the Hightower Way. By joining Hightower, you will build a community of inclusive relationships, take proactive ownership, embrace others' perspectives, and have an uncompromising dedication to excellence.

Your Future Team

We are seeking an experienced Operations Manager to join our dynamic team. The Operations Manager will play a critical role in overseeing and optimizing our operational processes, managing advisor escalations, and collaborating with various departments to address risk-related issues.

What You'll Do

• Develop and maintain comprehensive reporting systems to review and flag operational, legal, and risk processes.
• Identify, analyze, and escalate complex issues.
• Serve as the primary point of contact for advisor escalations, addressing issues promptly and effectively.
• Lead service team for advisor questions, providing guidance and support on operational processes, systems, and procedures.
• Partner with cross-discipline team members to support collaboration and promote a positive client experience.
• Evaluate existing operational processes, identify constraints, and implement process improvement initiatives.
• Establish and monitor performance metrics to track process effectiveness and identify areas for further optimization.
• Lead and mentor a team of operational professionals, providing guidance, coaching, and support.
• Foster a collaborative and high-performance work culture, promoting teamwork, accountability, and continuous learning.
• Conduct regular performance evaluations and provide constructive feedback to drive employee development and engagement.

• Collaborate with cross-functional teams to ensure coordination and alignment of operational activities.

What You'll Bring

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 5 years of experience in operations management, preferably in a similar managerial role.
• Knowledge of operational best practices, process improvement methodologies and performance management.
• Proficiency in utilizing operational software, tools, and systems.
• FINRA Series 7 & 24 preferred.

What We Offer

• Coverage on the first day of employment for medical, dental, and vision insurance
• Paid parental leave (16 weeks for primary caregiver and 8 weeks for secondary caregiver)
• Mother's lounge onsite
• Flexible PTO plan
• Hybrid model work schedule (50% in office)
• Free brand-new gym in the Chicago office
• 401k matching plan
• HSA employer contributions
• Student loan assistance
• Pet insurance

AN EQUAL OPPORTUNITY EMPLOYER:Hightower is an equal opportunity employer and does not discriminate based upon race, color, religion, sex, sexual orientation, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age (over 40), physical or mental disability, medical condition (cancer-related), gender identity or expression, genetic information including sickle cell or hemoglobin C trait, or any other consideration made unlawful by applicable federal, state, or local law.

You are a U.S. citizen, U.S. permanent resident or possess other unrestricted U.S. work authorization and will not require sponsorship for U.S. work authorization now or anytime in the future.