Who We Are

Thank God It's Natural (tgin) is a manufacturer of natural textured hair and skin care products. Our mission is to redefine beauty by cultivating a community that empowers women to be the best versions of themselves. We provide high-quality products made with the finest ingredients to support the health of your hair, skin, and body. tgin products are currently sold in Target, Ulta Beauty, Walmart, Sally Beauty, CVS, Amazon.com, and at local health and beauty supply stores worldwide. 

tgin is fun a company to work at where people truly BELIEVE in what they are doing, while striving for excellence! We’re committed to bringing passion and customer focus to the business.

Job Summary 

The Operations Manager is a highly analytical leader who will oversee the day-to-day activities of the operations departments, ensuring that the organization is managed and performed efficiently and effectively. 

Duties/Responsibilities: 

• Establishes quantitative and qualitative metrics, guidelines, and standards by which the operation's efficiency and effectiveness can be evaluated; identifies opportunities for improvement. 
• Reviews, analyzes, and evaluates operations procedures. 
• Implements policies and procedures that will improve day-to-day operations.
• Ensures warehouse work environments are adequate and safe.
• Oversees manufacturing, purchasing, and sales departments, ensuring each is reaching goals set by departmental and company leadership.
• Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each division to achieve financial objectives.
• Communicates and explains new directives, policies, or procedures to operations and sales departments; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale. 
• Improves customer service and satisfaction through policy and procedural changes.
• Leads coordination and integration of efforts among operations, engineering, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes.
• Projects a positive image of the organization to employees, customers, industry, and community.
• Performs other related duties as assigned. 
• Organizes and oversees the work and schedules of operations and warehouse managers and employees 
• Conducts performance evaluations that are timely and constructive. 
• Handles discipline and termination of employees as needed and in accordance with company policy. 

Required Skills and Abilities:

• Operations Management and Analytical Skills
• Thorough understanding of practices, theories, and policies involved in business and finance. 
• 10 years of experience in operations management, including 5 years of experience in senior leadership positions 
• NetSuite, SAP 
• Superior verbal and written communication and interpersonal skills.
• Superior managerial and diplomacy skills. 
• Extremely proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail. 
• Excellent analytical, decision-making, and problem-solving skills. 
• Excellent Retail and Vendor Management skills 
• Experience in manufacturing, CPG, preferably in the cosmetics or personal care industry, is a plus 
• Six Sigma or other Operations Management certifications are a plus 

Education and Experience: 

• Master's degree in business administration required.
• Extensive and diversified background with at least 10 years of related experience.
• Strong interpersonal and communication skills 
• Experience in product management 

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer. 
• Possible prolonged periods of moving throughout the warehouse 
• Must be able to lift up to 15 pounds at times.

Our office is located in Chicago, ½ block north of the United Center just west of Fulton Market 

Diversity statement

"Diversity Statement & Accommodations Language" As a woman-owned firm, we value diversity. We are an equal opportunity employer that will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.