21 Front Office Supervisor Jobs in Baltimore, MD
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TPG Hotels & Resorts is Hiring a Front Office Supervisor Near Baltimore, MD
Job Overview
As a Front Office Supervisor, you will be responsible for ensuring the highest level of customer service is provided to guests and visitors. You will supervise and coordinate the activities of the front desk and front office staff to ensure a seamless check-in and check-out process, answer guest inquiries, and resolve any issues that may arise during their stay. You will also play a key role in training and mentoring front office staff to maintain high service standards.
What You'll Be Doing
- Guest Services:
- Greet and welcome guests in a friendly and professional manner.
- Assist guests with check-in and check-out procedures.
- Handle guest complaints and concerns, ensuring prompt resolution.
- Coordinate with other hotel departments to fulfill guest requests and special arrangements.
- Staff Supervision:
- Train and supervise front desk agents and other front office staff in partnership with Front Office Manager
- Ensure staff adheres to dress code and grooming standards.
- Address disciplinary issues as needed.
- Problem Resolution:
- Handle difficult or complex guest situations and escalate as necessary.
- Ensure guest privacy and security protocols are followed.
- Assist in Implementation of effective strategies to minimize guest complaints.
- Training and Development:
- Provide ongoing training to front office staff on guest service standards and procedures.
- Foster a positive and collaborative work environment.
- Assist in the onboarding and training of new employees.
What You Bring:
- High school diploma or equivalent (a bachelor's degree in hospitality management or a related field is preferred).
- Previous experience in a front desk or guest service role, with at least 1-2 years of supervisory experience.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Knowledge of hotel management software and reservation systems.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Benefits:
Benefits for Full Time employees may include:
- Health, Dental and Vision Insurances
- Disability Insurances
- Supplemental Life Insurances
- Identity Theft Protection
- Flexible Spending Accounts
- 401(k) Retirement Plan
- Paid Time Off, Vacation and Holidays
- Employee Assistance Program
- AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
*Benefits vary by location*
Part-Time Benefits Also Available!
EEO/VET/DISABLED
Job Summary
Full Time
Investment Management
$48k-64k (estimate)
05/01/2024
05/19/2024
The job skills required for Front Office Supervisor include Front Office, Guest Service, Customer Service, Problem Solving, Hospitality Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Supervisor. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Front Office Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Supervisor job description and responsibilities
Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
02/18/2022: Terre Haute, IN
Front office supervisors also provide hotel clerks with necessary training and support. Plan and assign workloads for front office associates.
02/11/2022: Bridgeport, CT
Handle the front desk budget and order office supplies as needed. Prepare monthly reports and budget for front office department.
02/28/2022: Brockton, MA
Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction.
12/31/2021: Fresno, CA
The supervisor must be able to work effectively under duress and provide direction to other members of the support team.
01/06/2022: Austin, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Supervisor jobs
Knowledge of front office policies and procedures, reservations, accounts receivable and a thorough understanding of Front Office operations and software systems.
12/24/2021: Florence, AL
Allocate rooms to expected arrivals after checking the guests preferences and special requests.
02/26/2022: Fort Myers, FL
Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
01/24/2022: Utica, NY
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
01/14/2022: Lompoc, CA
Supervise daily shift process ensuring all team members adhere to standard operating procedures.
01/27/2022: Gainesville, FL
Step 3: View the best colleges and universities for Front Office Supervisor.
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