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Front Office Manager | Renaissance Baltimore Harborplace Hotel
$48k-64k (estimate)
Full Time | Accommodations 2 Weeks Ago
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PM Hospitality Strategies, Inc. is Hiring a Front Office Manager | Renaissance Baltimore Harborplace Hotel Near Baltimore, MD

What You’ll Do: You will be at the center of the hotel's universe - the front office. You will have the responsibility of leading the front desk team so it runs smoothly and effectively. As a creative and dynamic leader, your passion for hospitality will inspire your team to better cater to guest needs and ensure their return. You will combine business expertise and managerial experience to enhance the ability of your team and provide quality service.

On a daily basis you will be responsible for:

  • Overseeing the day-to-day operations of the front desk and associated functions. Ensure adherence to established procedures for all related activities by all supervised functions and personnel.
  • Providing business expertise and strategic perspective to identify, evaluate, develop and drive guest services, understanding that extraordinary service and business decisions are not mutually exclusive.
  • Overseeing and participating in guest registration and check out.
  • Managing, training, and scheduling the Front Office staff
  • Carrying out activities (night audit review, setting up group billing, making forecasts, controlling and placing orders for supplies, cross-departmental communication) required for the smooth functioning of the Front Office.
  • Acting as a liaison between General Manager and staff

Where You’ve Been:

We’re looking for someone who has worked in hotels for at least two years and has an additional two years in a hotel leadership position (Manager ). Being a people-person is a must as you’ll be working with others constantly. You'll have some experience in coaching, mentoring, and teambuilding.

When You’re Here:

Be prepared to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.


Behaviors

Preferred
  • Leader: Inspires teammates to follow them
  • Team Player: Works well as a member of a group
  • Enthusiastic: Shows intense and eager enjoyment and interest
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
  • Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred
  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
  • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Summary

JOB TYPE

Full Time

INDUSTRY

Accommodations

SALARY

$48k-64k (estimate)

POST DATE

05/10/2024

EXPIRATION DATE

07/08/2024

WEBSITE

pmhotelgroup.com

HEADQUARTERS

CHEVY CHASE, MD

SIZE

100 - 200

FOUNDED

1996

CEO

DAVE POLLIN

REVENUE

$10M - $50M

INDUSTRY

Accommodations

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The job skills required for Front Office Manager | Renaissance Baltimore Harborplace Hotel include Front Office, Guest Service, Leadership, Scheduling, Coaching, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Manager | Renaissance Baltimore Harborplace Hotel. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Manager | Renaissance Baltimore Harborplace Hotel. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Front Office Manager | Renaissance Baltimore Harborplace Hotel positions, which can be used as a reference in future career path planning. As a Front Office Manager | Renaissance Baltimore Harborplace Hotel, it can be promoted into senior positions as a General Manager - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Manager | Renaissance Baltimore Harborplace Hotel. You can explore the career advancement for a Front Office Manager | Renaissance Baltimore Harborplace Hotel below and select your interested title to get hiring information.

If you are interested in becoming a Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Front Office Manager job description and responsibilities

Upholds the hotel's commitment to hospitality. Prepare performance reports related to front office. Maximize room revenue and occupancy by reviewing status daily.

01/10/2022: Modesto, CA

Maintain required pars of all front office and stationary supplies. Review daily front office work and activity reports generated by Night Audit. Review Front office log book and Guest feedback forms on a daily basis. Maintain an organized and comprehensi

02/14/2022: Saint Cloud, MN

Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.

01/07/2022: Helena, MT

The front office manager may also be asked to do minimal accounts payable and receivables work and payroll.

01/29/2022: Manchester, NH

Responsible for the training of new front office employees, ensuring they provide excellent guest services and enforce hotel policies.

12/23/2021: Cedar Rapids, IA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Office Manager jobs

According to resumes from both Front Office Managers and Service Department Managers, some of the skills necessary to complete the responsibilities of each role are similar.

02/19/2022: Knoxville, TN

New York and Chicago are two cities where graduates are often find employment opportunities for front office manager positions.

01/26/2022: Pascagoula, MS

Someone who wants to become a front office manager will need both office and people skills.

01/26/2022: Parkersburg, WV

Diego’s positive disposition and socializing skills make him appropriate for his current role as the Front Office Manager.

01/25/2022: Juneau, AK

Someone who wants to become a front office manager will need both office and people skills.

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Step 3: View the best colleges and universities for Front Office Manager.

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