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Guest Services Lead serves as a primary contact for questions and/or more complex projects or concerns pertaining to Guest Services both for guests and Associates. This role will assist with training in new Guest Services Agents and will also serve in a Guest Services Agent capacity themselves responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest’s account upon completion of their stay. Primary responsibilities include: focused training of front desk Associates registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
QUALIFICATIONS:
JOB RESPONSIBILITIES:
The newly renovated TownePlace Suites Boise Downtown is honored to be a traveler's choice among hotels in Boise, ID. Guests can grab a tasty breakfast at our complimentary breakfast buffet, keep up their routine at the fitness center, take a relaxing dip in the indoor pool, or surf the web on our complimentary WiFi. Our location, which is 3 minutes north of the Boise Airport, is ideal for business and leisure travel. We are located near major Boise attractions including Taco Bell Arena, Boise State University, the Boise Centre and the Boise Zoo. Within walking distance is the Downtown Core with shopping, entertainment and dining venues. Conveniently located near Boise State University, Albertsons Corporate Offices, Simplot Corporate office, NIFC and St. Luke’s Health Systems, making us the corporate choice for hotels in Boise, ID.
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Full Time
$30k-41k (estimate)
01/05/2024
04/03/2024
The job skills required for Front Desk Lead include Guest Service, Customer Service, Scheduling, Leadership, Problem Solving, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Lead positions, which can be used as a reference in future career path planning. As a Front Desk Lead, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Lead. You can explore the career advancement for a Front Desk Lead below and select your interested title to get hiring information.