Description

The responsibility of the Hotel 43 Front Desk Supervisor is to assist with operational coverage during the overnight shift for all aspects of the hotel ensuring optimum guest satisfaction. An Overnight Supervisor oversees the auditing, posting, and balancing of daily financial transactions to support the hotels continuing effort to deliver exceptional guest service and financial profitability. We are looking for someone that wants to make a difference and get it right not only for our business but also for our guests every time. 

SUMMARY

As a Front Desk Supervisor, you will be responsible for ensuring that the overnight shift operates smoothly and effectively. The ideal candidate will maintain attention to details and accounting skills with the ability to function at a high level during the hours of 11pm to 7am.

Requirements

ESSENTIAL JOB FUNCTIONS:

• Reconcile, review, and compile management reports on a timely basis, ensuring the accuracy of guest billings. 
• Follows audit procedures to balance daily revenue and expense transactions, identifies the causes of out-of-balance situations, and takes initiative to correct errors to prevent re-occurrence.
• Work to remedy and resolve any guest concerns or challenges to ensure the satisfaction of hotel guests, including effectively communicating related issues to management.
• Greets guests; performs front desk duties including check-ins, check-outs, and processing of charges and adjustments.
• Represent the hotel with the highest level of integrity and professionalism, with a service focused approach and a caring, sincere attitude.
• Complete all duties in accordance with property standards and adhere to all company policies and legal requirements regarding safety, health, and welfare of guests, employees, and the property.
• Completes end-of-duty shift report documenting shift events and alerting overnight and next-day staff of any necessary updates or alerts.

Hourly wage starting $18/hour DOE

Dedicated to Idaho, Hotel 43 blends the perfect balance of urban flair and cozy décor in Boise’s city center. Featuring 112 thoughtfully appointed guest rooms & suites, including Idaho’s only Pure® hypo-allergenic guest rooms, guests of Hotel 43 also enjoy award-winning dining at Chandler’s Restaurant featuring top-shelf steaks & seafood and a lively atmosphere. A perennial Forbes recommended hotel, Hotel 43 ranks among the best hotels in America, located in the 43rd state and on the 43rd parallel. We provide a friendly, professional place to work, with opportunities for advancement and career growth.

Block 22, LLC is proud to offer a comprehensive benefit package to its employees.

• Medical, Dental and Vision is offered the first of the month following your hire date
• Employee Assistance Program
• Flexible Spending Accounts
• Educational Assistance
• Employee Lunchroom
• Vacation time accrual each pay period
• 401K program with a company match after completing one year of service

Successful candidates exhibit the core values of Teamwork, Respect, Integrity and Passion while delivering our core purpose of serving and inspiring our communities by creating memorable experiences through integrity and teamwork.