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We’re Tovala, a food-tech company reinventing home cooking to save consumers time. Through an innovative combination of hardware, software, and fresh food delivery, we make it incredibly simple for anyone to prepare and enjoy delicious, home-cooked meals without sacrificing time to do whatever matters to them. Through our superior technology, product experience and food quality, we have separated Tovala from the busy pack of other meal delivery businesses. In the process, we’ve amassed a loyal, rapidly growing following and our retention, product engagement and customer NPS are all best-in-class. We’ve raised over $100mm from great investors like Left Lane Capital, Origin Ventures, Y Combinator and Comcast Ventures and have invested strongly in building a unique culture that fosters growth, personal development and camaraderie.
Tovala needs a leader to oversee our Customer Support team on a full-time basis. In this role you will take responsibility for the overall strategy, planning and management of the internal customer support team, as well as, managing our third party BPO, ensuring our customers have an outstanding experience. You will be charged with ensuring the department can scale effectively along with our rapidly growing customer base. This role is perfect for you if you thrive in a fast-paced environment and are interested in making your mark on a growing food/tech company.
\nHow you'll spend your time at Tovala
The values we hold dear
Put the team first
We put what is best for the broader team ahead of what is best for ourselves or our immediate department.
Get s#!t done (well)
We celebrate people at all levels for delivering high impact work that expands the bounds of what we’re able to do.
Connect the dots
We engage with curiosity to learn how our work impacts others so that we can problem-solve holistically and work collaboratively.
Be Direct
We share our perspective openly and directly, even when it feels difficult to do so.
Embrace the obstacles
We rise to meet challenges with a sense of urgency, resolve, and optimism.
Champion the customer
We consider and prioritize our customer in all of our decisions
At Tovala we‘re committed to building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here!
Full Time
$161k-225k (estimate)
03/04/2024
04/05/2024
tovala.com
Chicago, IL
50 - 100
The job skills required for Head of Customer Support include Customer Support, KPI, Zendesk, etc. Having related job skills and expertise will give you an advantage when applying to be a Head of Customer Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Head of Customer Support. Select any job title you are interested in and start to search job requirements.