Zendesk is an American company headquartered in San Francisco, California. It provides software-as-a-service products related to customer support, sales, and other customer communications.
Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey. The Head of Customer Support will lead Mudflap’s ev...
Job description. Job description. Description: A Senior Technical Support Specialist, or an Sr. IT Support Specialist, is responsible for assisting customers with technical issues or questions relating to computer hardware or software devices. Their duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone and speaking with them about install...
Customer Service Technician Respond to customer inquiries via phone, email, or chat regarding technical issues or product concerns. Diagnose and resolve hardware, software, or connectivity problems. Provide step-by-step guidance and solutions in a clear, professional manner. Record customer interactions, issues, and resolutions in the CRM or ticketing system. Escalate complex issues to the appropriate team or level of support when necessary. Assi...
As a Senior Customer Support Specialist, you will be vital in delivering a world-class customer experience to our global client base and act as a key resource for platform expertise internally. We pride ourselves on providing timely, professional, and courteous support to our platform's users. At VTS, we take a hands-on, proactive approach to customer service, and this role is central to carrying out that mission. You will interact with users fro...
