You haven't searched anything yet.
As a Senior Customer Support Associate you are obsessed with customer success: You are committed to a customer first approach and enjoy working with and advocating for customers. In this role you know the ins and outs of our and the customer’s business. This will allow you to consult customers and answer questions related to Flexport services and the full shipment lifecycle from factory floor to customer door. You will answer questions via phone, email, chat, and social media enabling customers to make effective use of our platform. You will provide expert support to customers including but not limited to: 1) onboarding/booking; (2) specialized support, including being able to talk to a human; (3) business support such as educating customers on how to optimize their business as well as assisting in converting leads, and optimizing businesses through upsell of value added services and fulfillment.
This role requires working variable hours to match when customers need us most. You may be required to work national holidays, weekends, evenings and may be asked to render overtime based on business needs.
Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.
We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.
Full Time
Transportation
$59k-78k (estimate)
05/13/2024
07/11/2024
flexport.com
CHICAGO, IL
500 - 1,000
2013
Private
NEEL J SHAH
$200M - $500M
Transportation
Flexport is a freight forwarder and customs broker that offers businesses visibility and control over their supply chain through a cloud-based logistics platform.