Essential Duties and Responsibilities 

• Serve as the primary and central point of contact for all account related activities and updates
• Manage all Help Desk and Support related situations for assigned accounts
• Conduct regular, proactive review of and communication with customers on open items
• Responsible for continuous growth in technical understanding and skills
• Identify specific opportunities for improvements to business processes, training, upgrades, modules, interfaces, etc. 
• Understand and document basic architectural environment, business operation, and company profile for each assigned customer
• Inform management of any significant new or events related to customers
• Participate in customer billing review and assist with resolving billing issues/disputes as needed
• Train fellow team members

Competencies:

• A minimum of two years’ experience providing technical support to end users (hardware and software support)
• Knowledge of business accounting principles preferred
• Experience with one or more of the following DBMS (SQL Service, Oracle, DB2)
• Ability to work independently and as a member of a collaborative team
• Excellent analysis and assessment of business needs and cross-system impacts
• Working knowledge of the transportation industry preferred