Purpose of the Position. The Software Implementation Project Administrator I plays a critical role in delivering a smooth, timely onboarding experience that ensures customer satisfaction and accelerates time-to-value for McLeod Software solutions. This role exists to manage the execution of customer implementation projects and protect revenue by maintaining project scope, managing risks, and ensuring strong coordination between internal teams and...
Purpose of the Position. The Agile Leader owns the end-to-end agile operating model for the MPact Solution Suite and all new products built on McLeod’s Cloud Domain (single-tenant, multi-customer architecture). They are a balanced, hands-on individual contributor with a focus on driving program execution and flow at scale, elevating leadership and team maturity, and the design – implementation – and continuous evolution of practices and tooling t...
Purpose of this Position. The primary objective is to ensure that McLeod Software generates maximum revenue from the DocumentPower and Logix Solutions product lines. To achieve this, the Product Success Manager will be responsible for a mix of sales, marketing and product-related activities, including, but not limited to, the responsibilities defined below. Essential Duties and Responsibilities. As a subject matter expert, support the entire sale...
Purpose of the Position. The Product Support Specialist provides first level technical support by actively investigating issues reported by customers. They will address procedural issues with the customer, as well as provide in-depth investigations on matters as it relates to the LoadMaster product. The PSS will work in conjunction with the customer support teams which may include any or all of the following: Engagement Managers, Account Relation...
Purpose of the Position. The Product Support Specialist provides first level technical support by actively investigating issues reported by customers. They will address procedural issues with the customer, as well as provide in-depth investigations on matters as it relates to the LoadMaster product. The PSS will work in conjunction with the customer support teams which may include any or all of the following: Engagement Managers, Account Relation...
Purpose of this Position. The Business Analyst works with customers, internal teams and Solutions Architects to analyze, design and document best fit of the McLeod core software to their business processes. In gathering requirements and documenting gaps that are identified in our core software, the Business Analyst will provide solutions to these gaps and document these as part of the overall ECS SDLC process. The Business Analyst will complete v...
