Special Projects Agile Leader

Purpose of the Position: The Agile Leader owns the end-to-end agile operating model for the MPact Solution Suite and all new products built on McLeod’s Cloud Domain (single-tenant, multi-customer architecture). They are a balanced, hands-on individual contributor with a focus on driving program execution and flow at scale, elevating leadership and team maturity, and the design – implementation – and continuous evolution of practices and tooling tailored to our domain.

Essential Duties and Responsibilities: 

• Serve as the lead Release Train Engineer for the primary MPact Agile Release Train and any new trains launched in the Cloud Domain.
• Own and facilitate PI Planning, ART Syncs, System Demos, Inspect & Adapt workshops, and problem-solving events.
• Maintain program-level visibility (program board, risks, dependencies, ROAM) and relentlessly drive impediment removal across teams, architecture, infrastructure, and third parties.
• Coach directors, product leaders, architects, and engineering managers on Lean-Agile mindset, outcome-oriented road mapping, value stream thinking, and flow optimization.
• Design and implement lightweight, fit-for-purpose processes and ceremonies that respect the constraints and opportunities of a single-tenant/multi-customer cloud model.
• Define, measure, and improve train- and portfolio-level flow metrics (predictability, cycle time, deployment frequency, flow efficiency, business value delivered).
• Lead the selection, configuration, and adoption of agile planning and collaboration tools (Jira Align, Advanced Roadmaps, or equivalents).
• Introduce and mature modern practices such as OKRs, value stream mapping, team topologies, built-in quality, and Lean portfolio techniques within MPact & Cloud Domain.
• Act as the primary agile voice for MPact & Cloud Domain in leadership forums, quarterly business reviews, and customer-facing discussions when required.

Competencies: 

• Ability to learn internal software and systems.
• Strong and clear verbal and written communication skills.
• Strong conflict resolution skills with Executive and Technical audiences.
• Strong strategic thinking skills.
• Ability to interact with stakeholders of all organizational levels confidently.
• Strong continuous improvement mindset.
• Ability to motivate, enact, and influence change. 
• Strong ability to collaborate and build effective relationships.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: 

• Bachelor’s degree, required.
• Minimum of 7 years of experience applying agile and lean principles in software and/or product environments, required.
• Minimum of 3 years of experience successfully performing in various Agile Product Development roles including but not limited to; Release Train Engineer (RTE), Product Owner, Product Manager, and Agile/Lean Coach, required.
• Proven experience with simultaneously running large-scale program execution while coaching senior leaders and designing improved ways of working, required.
• Demonstrated experience improving flow metrics and delivery predictability in complex, regulated, or multi-tenant environments, required.
• Experience owning agile/lean process design and maturity with a single product portfolio or business unit, preferred.
• Working knowledge of military, transportation, logistics, supply chain software, or transportation management software (TMS), preferred.
• Working knowledge of Lean Portfolio Management, OKRs, value stream funding, and enabling team topologies, preferred.
• Intermediate knowledge of Microsoft Office Suite.
• Ability to troubleshoot McLeod technical issues, required.
• Thorough knowledge of modern cloud-engineering practices (i.e., CI/CD, observability, feature flags, contract testing, trunk-based development).
• Direct experience with enterprise agile tooling (Jira, Aha!, Align, Azure DevOps, etc.), preferred.
• Experience and/or exposure to business intelligence tools. (i.e., Power BI, Tableau), preferred.

Why McLeod?

At McLeod Software, we believe that our employees are our greatest competitive advantage. Each employee contributes directly to McLeod Software’s growth and success. With over 650 full-time team members, we’re still growing while staying true to who we are. Our priorities stay where they belong: with our employees, our customers, and the continued growth of our business. When you join McLeod, you’re joining a company that’s built for the long haul—with a clear vision, strong leadership, and a commitment to investing in our people.