JOB SUMMARY. The Enterprise Supervisor is responsible for supervising the Enterprise Support team that handles frontline technical issues, service changes, billing issues, project coordination and support engineering for Momentum Enterprise customers. Supervise and lead all Momentum Enterprise Support Technicians and Engineering personnel, schedule adherence and activity. Daily interaction with external customers as well as employees/workgroups a...
. . SUMMARY. The Account Specialist serves as the customer advocate and is responsible for creating a superior customer experience. In this role you will work with customers to submit orders, escalate tickets, and renew contracts. You will also work with the Account Managers to assist with escalations, put together license reports, build and process renewals. Ultimately, the Account Specialist is the primary contact for our Customer Service accou...
JOB SUMMARY. The Enterprise Supervisor is responsible for supervising the Enterprise Support team that handles frontline technical issues, service changes, billing issues, project coordination and support engineering for Momentum Enterprise customers. Supervise and lead all Momentum Enterprise Support Technicians and Engineering personnel, schedule adherence and activity. Daily interaction with external customers as well as employees/workgroups a...
. . SUMMARY. The Account Specialist serves as the customer advocate and is responsible for creating a superior customer experience. In this role you will work with customers to submit orders, escalate tickets, and renew contracts. You will also work with the Account Managers to assist with escalations, put together license reports, build and process renewals. Ultimately, the Account Specialist is the primary contact for our Customer Service accou...
SummaryMomentum Telecom provides a tremendous opportunity to gain experience in a rapid growth industry. The Sales Development Representative’s role is to generate new opportunities through strategic outbound prospecting techniques within our channel community utilizing cutting edge tools.This role will be performed remotely and we are currently accepting applications from candidates in the following locations: PA, GA, AL, TN, OH, FL, NJ, SC, & N...
Momentum is a leading global provider of managed cloud communications services to medium and large enterprise customers. Our offerings include cloud voice, unified communications, and collaboration, and managed data connectivity including SD-WAN. Momentum is at the forefront of innovation in the voice and unified collaborations space. We are committed to developing cutting-edge solutions that enhance communication and productivity for businesses ...
JOB DESCRIPTION. Responsible for processing service interruption reports for customers via phone, or email, comprising all of Momentum Data circuit services including the NID Navigator product. Troubleshooting to identify appropriate resolution, follows up with ongoing tickets, verifies network outages and escalate to appropriate carriers to ensure timely resolution. with a primary emphasis on a quality first call resolution. Accurately documents...
SUMMARY RESPONSIBILITIES. The Manager of Wholesale Account Management is responsible for leading a group of Account Managers focused on relationship development and achievement of financial goals within our reseller account base. This position will regularly communicate with our customers to ensure we’re delivering solutions and an overall experience that meets customers expectations. . Essential Duties. Annual in-person business review meeting w...
