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SUMMARY
The Enterprise Network Account Manager will act as the primary point of contact for approximately 40 of our largest network accounts. In this role, you will serve as the customer advocate and be responsible for the overall satisfaction of the client in every aspect of their communication with Momentum. You will work regularly with the agent who brought the customer to Momentum, in some instances your communication will only be with the agent and not the client directly. The primary focuses of this role are customer/partner relationship building, retention, sales & renewals. At minimum monthly phone communication with each assigned account is required, and a summary of the discussion, action items, and timeframe is to be logged in Salesforce.com. During monthly communication to customers, you will educate them on additional areas that Momentum can assist their business, the goal is to gain voice business for our existing network-only customers. You will be responsible for tracking contract dates and initiating a renewal discussion, the goal is to renew with no discount to revenue. You’ll manage customer expectations and work with various departments internally to facilitate problem resolution. The Enterprise Network Account Manager is required to consistently provide excellent customer service to assigned accounts, consultatively ascertain client needs, and present client intelligence data within Momentum to ensure a high-quality customer experience.
A successful Enterprise Network Account Manager will develop relationships with users, influencers, and decision-makers within each organization along with the agent of record; have a basic understanding of the Momentum services and Unified Communications industry; and thrive in a fast-paced environment.
Responsibilities:
Qualifications:
Available to travel approximately 20% of the time
Full Time
$73k-99k (estimate)
04/05/2024
06/04/2024
momentumtelecom.com
PHILADELPHIA, PA
200 - 500
2001
Private
WILLIAM J FOX III
$50M - $200M
Momentum Telecom provides business VoIP, contact center, unified communications, video conferencing and broadband management services.