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Customer Service Coordinator
$41k-52k (estimate)
Full Time 1 Month Ago
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Thomasson Marketing Group is Hiring a Customer Service Coordinator Near Ontario, CA

Company Description

Thomasson Marketing Group, Inc. is a Sales & Marketing Firm providing Manufacturers Representation and Consulting Services to Manufacturers in the 11 Pacific Western States. The company specializes in Sales & Marketing Services to the Electronic, Security, Systems Integration & Low Voltage Electronics Industries. Headquartered in Ontario, CA, Thomasson Marketing Group also has Regional Sales Managers in Seattle, Sacramento, San Jose, Utah and Las Vegas. Our Employee Team brings our clients a combined total of 130 years of experience!

Role

Located in Ontario, California, this position is full-time on-site. The role will include, but not be limited to the following:

  • Maintain and ensure Salesforce database is up to date for supported territories
  • Lead qualification and management using Salesforce
  • Process vendor opportunity registrations and dealer partner program applications
  • Ensure assigned territory has adequate literature and demo equipment for sales calls and local events
  • Assist assigned territory with coordinating sales calls and local events
  • Manage assigned territory’s demo equipment inventory
  • Manage an Outlook inbox, promotion calendar, and territory calendar
  • Answer incoming customer inquiries promptly and effectively via phone call and email, in the future this position may include outgoing calls
  • Capture customer information, including addresses and phone numbers, for future follow-up
  • Maintain vendor Dropbox folders ensuring they contain the latest resources

Qualifications

  • Customer service skills
  • Strong focus on customer satisfaction
  • Excellent communication skills
  • Attention to detail and organizational skills
  • Ability to work in a team environment
  • Ability to multitask and prioritize tasks
  • Must be self-motivated, driven, and have excellent work ethic
  • Proficient with Windows and Microsoft Office Suite
  • Experience in the Electronic, Security, Systems Integration & Low Voltage Electronics Industries is a plus

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 1 year
  • 2 years
  • No experience needed
  • Under 1 year

Shift:

  • 8 hour shift

Weekly day range:

  • Monday to Friday
  • No weekends

Work setting:

  • In-person
  • Office

Work Location: In person

Job Summary

JOB TYPE

Full Time

SALARY

$41k-52k (estimate)

POST DATE

03/16/2024

EXPIRATION DATE

04/16/2024

WEBSITE

thomassonmarketgroup.com

HEADQUARTERS

Pomona, CA

SIZE

25 - 50

Show more

The job skills required for Customer Service Coordinator include Customer Service, Communication Skills, Microsoft Office, Futures, Customer Satisfaction, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Coordinator. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Coordinator positions, which can be used as a reference in future career path planning. As a Customer Service Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Coordinator. You can explore the career advancement for a Customer Service Coordinator below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Coordinator for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Coordinator job description and responsibilities

Effectively able to develop work schedules for customer service staff members and overseeing their activities to ensure that service standards are met properly.

01/06/2022: Las Cruces, NM

The Customer Service Coordinator position ensures that the person on the other end gets connected to the right place.

02/22/2022: Amarillo, TX

The Customer Service Coordinators provide exceptional, professional and responsive customer service through communication with customers, dealers and sales representatives via email and telephone.

02/13/2022: Kingsport, TN

Deliver excellent customer service and lead by example.

01/09/2022: Baton Rouge, LA

Maintains excellent external customer service through professional communication, timely response to customer needs, and overall customer-centric approach.

02/25/2022: Harlingen, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Coordinator jobs

A passionate customer service advocate with strong critical thinking skills.

01/23/2022: Rochester, MN

CS coordinator may also provide the clients with product and service knowledge.

12/21/2021: Scranton, PA

The Customer Service Coordinator must be able to perform all the essential functions of the position satisfactorily.

03/15/2022: Akron, OH

The Service Coordinator must be detail oriented with an eye toward efficiency and accuracy.

03/02/2022: Albuquerque, NM

As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication.

01/08/2022: Cedar Falls, IA

Step 3: View the best colleges and universities for Customer Service Coordinator.

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