As a Customer Service Representative with BestPack you will act as a liaison, provide product/services information, answer questions, process orders, and resolve any customer needs with accuracy and efficiency.

Responsibilities:

• Manage large amounts of incoming phone calls and emails.
• Generate and follow up on sales leads.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call-handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines and policies.
• Providing help and answers to the customers' technical issues through identification of the problem itself, researching potential solutions, and providing clarification and guidance to the customer.
• Support and guidance in the use and development of programs to train the customer on how to properly use the products and be more effective.
• Understanding of the customers' troubles and solution-oriented by recommendation of products, services or procedures
• Go the extra mile to engage customers.
• Order entry and processing, ensuring accuracy and completeness of information.
• Creating purchase orders (POs) and tracking inventory levels.
• Filing paperwork and maintaining accurate records of transactions, invoices, and other documents.
• Scheduling trucking to ensure timely delivery of products to customers.
• Providing customer support by answering phone calls and emails regarding order status, tracking, quotes on products, and any other questions customers may have.
• Quoting and providing pricing information to customers as needed.
• Sending and receiving invoices and following up on payments.
• Various other administrative tasks as necessary.

Requirements and Skills:

• Proven customer support experience or experience as a Client Service Representative
• Track record of achieving quotas
• Strong phone contact handling skills and active listening
• Familiarity with SAP or similar ERP system, and best practices
• Customer orientation and ability to adapt/respond to different types of situations and individuals
• Good problem-solving skills and focus on quality
• Composure in challenging situations
• Excellent communication and presentation skills
• Ability to prioritize and manage time effectively.
• High school diploma

The ideal candidate for this position will have previous experience in data entry, administrative support, and customer service. You must be able to work efficiently and independently, prioritize tasks, and meet deadlines. If you have a passion for detail-oriented work and enjoy working in a fast-paced environment, then we encourage you to apply for this exciting opportunity!

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person