84 CUSTOMER SERVICE MANAGER Jobs in Leesburg, VA
The Specialty Companies is Hiring a CUSTOMER SERVICE MANAGER Near Leesburg, VA
We are looking for a Customer Service Manager who loves working with people, have a great work ethic and is very organized. This person will manage the front desk team and assist running basic printing jobs on digital copiers.
This person will provide telephone and in-person assistance to our valued clients. They provide exceptional service to our customers by answering inquiries about our products and services and/or resolving issues or concerns in person, on the phone, and via the internet. In addition, the Customer Service Manager helps with administrative duties, gathers information for follow up for the Sales team, and helps process orders.
We require a team player with a pleasant and courteous personality, who is fluent in English, can provide excellent support and customer service even during times of stress. Strong phone and computer skills are required. Previous customer service or other related experience is highly preferred.
CUSTOMER SERVICE RESPONSIBILITIES
- Interacts with customers by phone or in person to provide information about products and services, take orders, or document complaints
- Coordinates questions and issues with the appropriate department personnel
- Maintains records of customer interactions and transactions
- Handles customer complaints or escalates when necessary
- Meets or exceeds all service and sales targets
- Provides administrative assistance as needed
- Attends all staff meetings, trainings, and educational classes as required
- Performs other duties as assigned
QUALIFICATIONS
- High school diploma or GED required; some post high school education or training preferred
- Previous customer service or related experience preferred
- Printing or Graphic Design experience beneficial
- Pleasant/friendly demeanor and an outgoing personality
- Highly professional and dependable
- Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
- Strong organizational and problem-solving skills
- Outstanding phone skills
- Strong computer and internet skills, including Microsoft Office suite
Job Summary
Full Time
$41k-51k (estimate)
02/19/2024
06/11/2024
The job skills required for CUSTOMER SERVICE MANAGER include Customer Service, Problem Solving, Microsoft Office, Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a CUSTOMER SERVICE MANAGER. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CUSTOMER SERVICE MANAGER. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CUSTOMER SERVICE MANAGER positions, which can be used as a reference in future career path planning. As a CUSTOMER SERVICE MANAGER, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CUSTOMER SERVICE MANAGER. You can explore the career advancement for a CUSTOMER SERVICE MANAGER below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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