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Job Description
As an integral member of the overall client and patient care team at the Marion duPont Scott Equine Medical Center (EMC) this position coordinates the most positive client experience possible.
Through a series of outstanding client interactions, the customer service representative (CSR) provides an experience that exceeds our client’s expectations from all duties such as phone / in-person / electronic communications, compassionate interactions during emergency situations, accurate and expeditious patient intake and discharge, thorough appointment scheduling, communicates financial policies in a sensitive manner, and processes financial transactions with the utmost integrity.
Required Qualifications
Previous customer service experience. Ability to manage concurrent tasks efficiently and accurately in a demanding environment.
Previous experience with client financial accounts.
Preferred Qualifications
Customer service representative experience working in a veterinary or human medicine practice, experience using a human or veterinary practice management information system.
Experience scheduling in a multiple-clinician practice. Familiarity with equine anatomy and veterinary terminology. Comfortable with equine patient handling.
Current or previously licensed / certified / registered veterinary technician.
Pay Band
3; Salary
Appointment Type
Restricted
Salary Information
Salary; pay band 3-To commensurate with experience
Review Date
Open until filled
Additional Information
Last updated : 2024-04-26
Full Time
Wholesale
$44k-56k (estimate)
04/28/2024
07/24/2024
ext.vt.edu
Winchester, VA
25 - 50
Wholesale
The job skills required for Customer service representative include Customer Service, CSR, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.