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Front Office Manager
$66k-92k (estimate)
Full Time 2 Months Ago
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The Old 77 Hotel and Chandlery is Hiring a Front Office Manager Near Orleans, LA

About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
Location Description:
Ideally situated just three blocks from the French Quarter, the Old No. 77 Hotel is a fine boutique hotel with a storied history. Home to a rotating art gallery, Provenance Signature Amenities, and Compère Lapin — one of New Orleans’ top restaurants — this enchanting Provenance Hotels property is your gateway to the cultural epicenter of New Orleans.
Overview:
We are looking for a friendly, professional, and customer-oriented front office manager to join our team. As the front office manager, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing employee schedules, front office staff training, and perform the basic reconciling of receipts.
You need to have good people skills, a professional appearance, and be highly organized to be a successful front office manager. The ideal candidate will have previous customer service and office management experience.

Front Office Manager Responsibilities:

  • Supporting, training, and supervising front office staff.
  • Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
  • Handling customer complaints and special requests.
  • Scheduling staff shifts and managing other HR-related tasks.
  • Maintaining an orderly appearance throughout the reception area.
  • Monitoring stock and ordering office supplies, including stationery and information leaflets.
  • Preparing monthly management reports on customer feedback, bookings, and cancellations.
  • Managing the departmental budget.
  • Updating files and records.
  • Enforcing all cash-handling, checking, and credit procedures.

Front Office Manager Requirements:

  • High school diploma or an associate's degree.
  • Client services or management experience.
  • Great interpersonal and communication skills.
  • Excellent problem-solving skills.
  • Basic accounting skills.
  • The ability to remain positive and focused in a fast-paced environment.
  • Good time management skills.
  • Great computer skills and the ability to learn new skills quickly.
  • A professional appearance.
Qualifications:
We are looking for a friendly, professional, and customer-oriented front office manager to join our team. As the front office manager, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing employee schedules, front office staff training, and perform the basic reconciling of receipts.
You need to have good people skills, a professional appearance, and be highly organized to be a successful front office manager. The ideal candidate will have previous customer service and office management experience.

Front Office Manager Responsibilities:

  • Supporting, training, and supervising front office staff.
  • Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
  • Handling customer complaints and special requests.
  • Scheduling staff shifts and managing other HR-related tasks.
  • Maintaining an orderly appearance throughout the reception area.
  • Monitoring stock and ordering office supplies, including stationery and information leaflets.
  • Preparing monthly management reports on customer feedback, bookings, and cancellations.
  • Managing the departmental budget.
  • Updating files and records.
  • Enforcing all cash-handling, checking, and credit procedures.

Front Office Manager Requirements:

  • High school diploma or an associate's degree.
  • Client services or management experience.
  • Great interpersonal and communication skills.
  • Excellent problem-solving skills.
  • Basic accounting skills.
  • The ability to remain positive and focused in a fast-paced environment.
  • Good time management skills.
  • Great computer skills and the ability to learn new skills quickly.
  • A professional appearance.

Job Summary

JOB TYPE

Full Time

SALARY

$66k-92k (estimate)

POST DATE

02/29/2024

EXPIRATION DATE

04/03/2024

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The job skills required for Front Office Manager include Front Office, Customer Service, Cash Handling, Accounting, Problem Solving, Hospitality Industry, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Front Office Manager positions, which can be used as a reference in future career path planning. As a Front Office Manager, it can be promoted into senior positions as a General Manager - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Manager. You can explore the career advancement for a Front Office Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Front Office Manager job description and responsibilities

Upholds the hotel's commitment to hospitality. Prepare performance reports related to front office. Maximize room revenue and occupancy by reviewing status daily.

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Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.

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The front office manager may also be asked to do minimal accounts payable and receivables work and payroll.

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Responsible for the training of new front office employees, ensuring they provide excellent guest services and enforce hotel policies.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Office Manager jobs

According to resumes from both Front Office Managers and Service Department Managers, some of the skills necessary to complete the responsibilities of each role are similar.

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New York and Chicago are two cities where graduates are often find employment opportunities for front office manager positions.

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Someone who wants to become a front office manager will need both office and people skills.

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Diego’s positive disposition and socializing skills make him appropriate for his current role as the Front Office Manager.

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Someone who wants to become a front office manager will need both office and people skills.

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Step 3: View the best colleges and universities for Front Office Manager.

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