Summary
Join us for this incredible opportunity to be part of our Front Office team as the Assistant Front Office Manager at the Hyatt Regency New Orleans. Not only will you be part of a rock-start team who lives their purpose of caring for people so they can be their best, but you’ll get to be part of a company that earned the 16th spot on Fortune’s 100 Best Companies to Work For in 2021, honored as one of the top 100 Companies that Care according to People, named Built-In's 100 Best National Large Companies to Work For in 2022, recognized as a Best Place to Work for Women, Diversity, LGBT Equality, and Millennials, and named one of New Orleans Best Places to work 9 years running!
The Assistant Front Office Manager is responsible for supporting all duties of the front desk operation, which includes staff training, inter-department communications, and staff scheduling. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. This position reports to the Front Office Manager.
Duties include:
Customer Satisfaction (Guest Feedback, NPS, Medalia, etc).
Financial Performance (Up selling, Room Revenue).
Showing Initiative, Problem Solving, Staff Training, Team Leading.
Manage and motivate the Front Office team in order to provide a high standard of service for customers.
Welcome guests and fosters customer loyalty through his/her friendly manner.
Develop high quality relationships with guests throughout their stay.
Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
Oversee and supervises guest arrivals and departures with the front office agents
Provide high level of customer service and maintain a high profile in the day-to-day front office operations.
Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
Integrates and trains employees, providing support for skills development.
Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and punctual.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
Have a good knowledge of all systems and standard operating procedures of front office.
Ensures that group resumes is available and up-to-date.
Responsible for short- and long-term planning and the management of the hotel’s Front Office operations
Maintain guest room inventory
Coach and counsel employees to reflect Hyatt Service Standards and Procedures
Perform all tasks of a Front Office Staff as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Maintain excellent communication with the housekeeping department
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables
Coach and counsel employees to reflect Hyatt service standards and procedures
Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture. .
Our excellent benefits include:

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance
• 401K with company match
• Paid Time Off, Holiday Pay, new child leave and personal day
• Paid Family Bonding Time and Adoption Assistance
• Employee Stock Purchase Plan
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more

COVID-19 Safety: Hyatt Hotels follows all COVID-19 CDC and US Health department protocols for the safety of our employees and guests.
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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Qualifications
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
4 years or more of progressive hotel Front Office experience
Service oriented style with professional presentations skills
Degree from accredited university required. Hotel/Hospitality degree is preferred
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Previous experience with hotel operation systems (Opera, HotSOS, Rex, etc.)
Ability to work a flexible shift including nights, weekends, and holidays.