Summary
The Hyatt Regency New Orleans is a 1,193 room four diamond, premier hotel with 200,000 sq ft of meeting space in the downtown business district of New Orleans, and with the area’s great offerings of professional sports teams, world class art galleries, lively music venues, and Trip Advisor's number one food destination in the United States, we are at the center of all the action in the city.
Join us for this incredible opportunity to be part of our Rooms team as the Front Office Manager at the Hyatt Regency New Orleans. Not only will you be part of a rock-start team who lives their purpose of caring for people so they can be their best, but you’ll get to be part of a company that earned the 16th spot on Fortune’s 100 Best Companies to Work For in 2021, recognized as a Best Place to Work for Women, Diversity, LGBT Equality, and Millennials, and named one of New Orleans Best Places to work 9 years running!
The Front Office Manager is responsible for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. This position reports to the hotel Rooms Director.
Duties include:
Responsible for short and long term planning and the management of the hotel’s Front of House operations
Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
Maintain guest room inventory
Coach and counsel employees to reflect Hyatt Service Standards and Procedures
Perform all tasks of a Front Office Staff as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Maintain excellent communication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
Analyze, investigate, and resolve guest complaints
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
Insures proper staffing levels for customer service goals
Maintain partnership with all related staffing partners, and guide related departments to optimize arrival and departures process for guest
Coach and counsel employees to reflect Hyatt service standards and procedures
Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
Relocation assistance provided.
Our excellent benefits include:

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance
• 401K with company match
• Paid Time Off, Holiday Pay, new child leave and personal day
• Paid Family Bonding Time and Adoption Assistance
• Employee Stock Purchase Plan
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more

COVID-19 Safety: Hyatt Hotels follows all COVID-19 CDC and US] Health department protocols for the safety of our employees and guests.
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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Qualifications
4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
2 years progressive management experience within the Rooms Division of a mid to large scale full service hotel (600 rooms and above)
Service oriented style with professional presentations skills
Degree with an accredited university. Hotel/Hospitality degree an asset
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Ability to work a flexible shift including nights, weekends, and holidays.