35 Director of Customer Service Jobs in Schaumburg, IL
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The LaSalle Network is Hiring a Director of Customer Service Near Schaumburg, IL
Lasalle Network is thrilled to be partnered with a global automation manufacturer that is seeking a Director of Customer Service .
In this role, you'll lead their dynamic Customer Service Department, overseeing a team of 20 representatives and supervisors.
This role involves driving continuous improvement in processes, systems and training to ensure exceptional customer satisfaction.
You'll collaborate with cross-functional teams, manage complex customer issues and champion a positive, customer-centric culture.
Ourclient provides comprehensive training and opportunities for growth in their team-oriented culture. They offer outstanding benefits and retirement plans and are committed to employee development and exceeding customer expectations.
Director of Customer Service Responsibilities :
- Lead and mentor a team of customer service representatives and supervisors
- Drive continuous improvement in processes, systems and training
- Collaborate with HR to recruit and retain top talent
- Create a positive, customer-centric department culture
- Communicate with clarity and transparency to foster trust and alignment
- Partner with IT to implement and enhance ERP and related systems
- Develop and measure KPIs to ensure customer satisfaction
- Coordinate with Japan HQ and other subsidiaries for smooth operations
- Direct Voice-Of-The-Customer initiatives and resolve complex issues
- Partner with Distribution Center teams to meet customer shipping requirements
Director of Customer Service Requirements :
- Bachelor's degree in Business Administration, Engineering or related field
- 10 years of Customer Service experience, with at least 5 years in a leadership role
- Experience managing larger customer service teams, preferably in distribution or manufacturing
- Strong problem-solving skills and experience with complex customer issues
- Excellent interpersonal and communication skills
- Proficiency in Microsoft Office Applications
- Experience leading ERP projects and developing training materials (a plus)
- Previous experience working for a Japanese company or Japanese language skills (a plus)
If this role is of interest to you and you fit the above requirements, please apply today!
Job Summary
Full Time
$159k-208k (estimate)
04/25/2024
04/30/2024
The job skills required for Director of Customer Service include Leadership, Initiative, Customer Service, Problem Solving, Communication Skills, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Director of Customer Service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director of Customer Service. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Director of Customer Service positions, which can be used as a reference in future career path planning. As a Director of Customer Service, it can be promoted into senior positions as a Top Customer Service Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director of Customer Service. You can explore the career advancement for a Director of Customer Service below and select your interested title to get hiring information.
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