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Our client is looking to hire a Call Center Weekend Team Lead within their Lodging division. This position is in Lexington, KY.
In this role, you will lead and manage the daily activities of the Managed Call center Team. The Call Center Weekend Team Lead will assist in managing employee productivity, call volume, trends and conducting adherence and compliance to call policies.
They will also oversee the weekday call center statistics such as abandoned calls, service level, outbound queues and individual metrics to ensure client satisfaction.
You will report directly to the hiring manager and regularly collaborate with team.Schedule is Friday Tuesday or Sunday Thursday from 2pm 11pm EST.
Call Center Weekend Team Lead Responsibilities :
Call Center Weekend Team Lead Requirements :
Full Time
$82k-106k (estimate)
05/14/2024
05/16/2024