Description. . Who We Are. Engaging Solutions is what we are, and what we do. Our mission is to provide tailored business solutions that improve the quality of life for everyone in the communities we serve. That commitment is accomplished through our core values: People, Impact, Community, Equity & Integrity. What makes us unique is we are small enough to be flexible, large enough to deliver excellence, and agile enough to adapt to any organizati...
AMBA is seeking candidates for the following position based in our new Urbandale, Iowa office. Contact Center Team Lead. This role will present you with an opportunity to grow as a leader in a key function for the Association Life & Health Contact Center team. What can you expect. You will help in supporting and developing other contact center representatives. You will serve as a first point of contact for escalated calls and questions. You will ...
Are you a skilled communicator with a passion for leading and inspiring others. Are you looking for a role that allows you to use your exceptional customer service skills to make a meaningful impact. Look no further. At Contractor In Charge, we are currently seeking a highly motivated and experienced. Contact Center Team Lead. to join our dynamic team. remotely. . What do we offer. We're glad you asked. In addition to the exciting challenges and ...
Our team members are the heart of what makes us better. . At. Hackensack Meridian. Health. we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. . Together, we keep getting better - advancing our m...
Description. Position Summary. Receive inbound and make outbound calls to collect outstanding receivables. Service customer by answering general inquiries, invoice questions, and address customer concerns. Assist with schedules, management coverage, motivating the team, and any other special projects given by management. Responsibilities. Contact and notify customers of delinquent accounts by telephone to solicit payment. Confer with customers to...
Job Summary. The Contact Center Team Lead is a point of contact for team members and handles follow-up on in and outbound patient/office inquiries. The Team Lead must be knowledgeable and available to answer questions about day-to-day issues and call resolution. The Team Lead will bring all major issues and trends to a Contact Center Supervisor for further resolution and process improvement. Responsible for the initial training of new, and subseq...
Job Summary. The Contact Center Team Leader will be primarily be responsible for answering agent questions, troubleshooting and overseeing intra-day operations activities (i.e., call handling, escalated customer calls, attendance tracking, etc.). Responsible for notifying the Contact Center Manager of contact center performance status, attendance and systems/phone issues. Essential Duties and Responsibilities. Ability to answer agent calls and as...
POSITION SUMMARY. The Member Service Team Lead is responsible for providing day-to-day support for all responsibilities of the Level 1, 2 & 3 Representatives. The Team Lead – Inbound will obtain skills to be representative of team members as a liaison to the Contact Center Assistant Managers identifying staffing needs, key coaching/training opportunities, special projects and initiatives identified by the team. . The Team Lead will demonstrate th...
