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This position is responsible for managing the Customer Service department who are tasked with ensuring Misumi meets or exceeds customer expectations. In addition to managing and leading the Customer Service team, the position oversees data analysis, reporting, and KPI tracking, while also focusing on continuous improvement to processes, systems, training, and cross-functional collaboration.JOB RESPONSIBILITIES
WHAT WE CAN OFFER YOU:MISUMI will provide training you need to be successful in this role, as well as opportunities for growth and innovation in our team-oriented company culture. We have outstanding benefits and retirement plans that allow you to focus on successfully doing your job and exceeding customer expectations and the excitement that comes with growth. The part that matters most is you!MISUMI is the most comprehensive and user-friendly resource for factory automation components. With a vast selection of 80 sextillion standard and customized parts, MISUMI is an unmatched, one stop shop to meet customer specifications. We're committed to empowering customers to do incredible design work incredibly fast. We also are committed to our employees, and are excited to announce that we received Comparably's annual Best Team Leadership Teams award of 2022 in recognition of our employee centric culture, opportunities for growth and advancement, and outstanding leadership.
MISUMI is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law.
FOR CALIFORNIA RESIDENTS:
MISUMI USA, Inc. (“MISUMI”) complies with the California Consumer Privacy Act (“CCPA”), California Privacy Rights Act (“CPRA”), and other applicable privacy laws. We may collect the following categories of personal information for purposes of the application and hiring process: name and contact information (phone number; mailing address; email address(es)); education and qualifications; employment history and experience; LinkedIn profile; and other information voluntarily provided by the applicant. Under the CCPA and CPRA, California residents have the right to know, correct, delete, and/or limit the use of certain information collected by MISUMI. For further information, see our full privacy policy at https://us.misumi-ec.com/careers/privacy/california-privacy-rights/. If you have any concerns, please send an email to hr1@misumiusa.com.
Full Time
Print & Book Publishing
$147k-194k (estimate)
02/17/2024
05/15/2024
misumiusa.com
SCHAUMBURG, IL
200 - 500
Private
HARRY PHILIPS
<$5M
Print & Book Publishing
Misumi is an online marketplace that allows users to buy automation, electrical and wiring components.
The job skills required for Director, Customer Service (Onsite) include Leadership, Customer Service, Presentation, Innovation, Problem Solving, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Director, Customer Service (Onsite). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director, Customer Service (Onsite). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Director, Customer Service (Onsite) positions, which can be used as a reference in future career path planning. As a Director, Customer Service (Onsite), it can be promoted into senior positions as a Top Customer Service Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director, Customer Service (Onsite). You can explore the career advancement for a Director, Customer Service (Onsite) below and select your interested title to get hiring information.