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Overview
Are you ready to gain experience and learn new skills? Join IonTuition’s Customer Service team and help make a difference for students and alumni. This position is 100% remote and you must reside in one of the following states: FL, IL, IN, SC, or VA. The following shifts (CST) are available.
Candidates must also have access to reliable internet connection.
Job Description
The Customer Service Associate is responsible for providing best-in-class customer service to the company's various lines of business including but not limited to Student Enrollment Management and Alumni Placement Verification Services. The Associate handles customer inbound inquiries and performs outreach to prospective students who have expressed interest.
Essential Duties
Requirements
Who We Are
IonTuition was founded in 2011 to initially help college students and alumni best manage their student loan repayment. We have since grown to provide a full suite of Education FinTech services including:
For more information, visit us at www.iontution.com
At IonTuition, all aspects of employment including the decision to hire, promote, discipline, or discharge, are based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
IonTuition participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Please use the following links to learn more about E-Verify and Immigrant and Employee Rights: https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster Eng_Es.pdf
https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf
Job Type: Part-time
Expected hours: 24 per week
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person
Part Time
$39k-49k (estimate)
03/22/2024
07/18/2024
The following is the career advancement route for Customer Service Associate/Remote/Part-Time positions, which can be used as a reference in future career path planning. As a Customer Service Associate/Remote/Part-Time, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Associate/Remote/Part-Time. You can explore the career advancement for a Customer Service Associate/Remote/Part-Time below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Associate job description and responsibilities
A strong associate will be able to quickly understand the customer’s problem and propose the best solution.
12/12/2021: Springfield, MA
Ability to professionally attend to the needs of customers.
02/25/2022: Rock Hill, SC
Apply for part-time Customer Service Associate roles and experience their spirit of community.
01/20/2022: Gary, IN
Assist customers with and complete all necessary phases of activity registration, facility booking, membership sales and point of sale transactions.
02/02/2022: Moline, IL
Assist customers with facility rentals and process application permits according to District, department and General Use Ordinance procedures.
02/13/2022: Gastonia, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Associate jobs
Best Colleges to Study Client Service Associate.
12/14/2021: Sumter, SC
Ensure all customer problems are resolved quickly to the satisfaction of the customer.
12/17/2021: Altoona, PA
Ensure confidentiality of customer data and careful handling of documents media packages.
12/28/2021: Augusta, GA
Follow standard operating procedures and adhering to legal hr safety customer service and security policies procedures.
02/15/2022: New Brunswick, NJ
Measure and analyze customer feedback.
02/21/2022: Dothan, AL
Step 3: View the best colleges and universities for Customer Service Associate.